Jobs Brunei

Hotel Guest Experience Agent (Trainee)

Job Title	Hotel Guest Experience Agent (Trainee)
Employer	Omnea
Adress: Country	Brunei
Address: City	Panaga
Work type	Part-time
Expected Salary	1664 BND
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 25 2025

Description:

We’re hiring a Hotel Front Desk Clerk who understands that hospitality starts the moment someone walks through the door. You’ll be the calm in a storm, the answer to a question, the smile after a long journey. Your role is part host, part guide, part guardian of peaceful check-ins and smooth stays. When someone arrives exhausted from a flight delay, you’ll be the calm, friendly presence they need. You’ll become an expert in our booking system, knowing how to juggle overbookings, upgrades, and special requests like a pro. You’ll turn a simple check-in into a warm welcome, and a checkout into a sincere “come back soon. ” can make someone’s day. From late-night keycards to early-bird wake-up calls, you’ll be the steady presence they can rely on. You’ll coordinate with other departments to make sure rooms are clean, keys work, and special requests are honored. No two shifts will be the same — and you thrive in that energy. You’ll remain composed during peak hours, confident during complaints, and friendly at every step.

Basic Qualifications:

• Coordinate with housekeeping, maintenance, and other departments to ensure rooms are clean, available, and guest needs are met.
• Promote in-house services (e.g., spa, dining, room service) to enhance the guest experience and increase revenue.
• Ultimately, create a seamless, stress-free, and memorable guest experience—from first greeting to final goodbye.
• Greet guests with a warm, professional attitude as they arrive—checking them in efficiently and confirming reservation details.
• Monitor room availability, overbooking risks, and walk-in traffic—adjusting accordingly to maximize occupancy.

Preferred:

• Willing to help with luggage assistance, wake-up calls, or other guest services.
• Experience working at a hotel front desk or in a hospitality role is a plus.
• Understands how to resolve guest concerns or escalate issues to management as needed.
• Able to keep accurate records of transactions, key logs, and incident reports.
• Open to feedback and able to follow standard operating procedures consistently.

Benefits:

• Guests will remember your face, your name, and how you handled their request at 2am with a smile.
• Your feedback helps improve guest experience, lobby flow, and service quality.
• You’re not just giving out keys — you’re creating comfort, calm, and confidence.
• You’ll learn how to solve problems on the fly — overbookings, late checkouts, missing keys — and be the hero.
• Your shift will never be boring — you’ll juggle guests, vendors, and last-minute surprises with grace.

You’ll log issues, track patterns, and share ideas that make the entire guest experience better over time. Even during busy check-in rushes, you’ll keep your cool and make every guest feel seen, not rushed. You’ll notice when someone needs directions, when they need space, or when they just need a smile. Clean lobby? You’re someone who thrives on making someone’s stay smoother, friendlier, and a bit more memorable. Clear communication? All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.