Jobs Ethiopia

Front Desk Coordinator (Entry-level Employee)

Job Title	Front Desk Coordinator (Entry-level Employee)
Employer	ClarityCloud CRM
Adress: Country	Ethiopia
Address: City	Dessie
Work type	Internship
Expected Salary	238153 ETB
Posting Date	Tue Jun 10 2025
End Date	Mon Jun 30 2025

Description:

We’re looking for a Hotel Front Desk Clerk who knows that every check-in sets the tone for a guest’s entire stay. You’ll welcome travelers from around the world and make their stay feel personal from the very first “Hello. You’ll manage reservations, room assignments, and check-ins with a balance of efficiency and genuine hospitality. When someone arrives exhausted from a flight delay, you’ll be the calm, friendly presence they need. You’ll become an expert in our booking system, knowing how to juggle overbookings, upgrades, and special requests like a pro. You’ll help guests feel less like they’re staying at a hotel and more like they’re being welcomed home. m. You’ll help travelers feel at home, whether they’re staying one night or one week. You’ll use our booking system to manage reservations, update guest profiles, and keep everything accurate. You’ll listen more than you speak, notice what others miss, and offer help before guests even ask. You’ll use our property management system like a pro, but your real power is in making people feel cared for.

Basic Qualifications:

• Coordinate with housekeeping, maintenance, and other departments to ensure rooms are clean, available, and guest needs are met.
• Assist in generating and reviewing shift reports, night audits, and occupancy stats when needed.
• Follow dress code, grooming, and communication standards to reflect the hotel’s brand and values.
• Maintain organized logs of wake-up calls, late checkouts, lost and found items, and incident reports as needed.
• Coordinate room upgrades or loyalty perks for eligible guests and ensure preferences are noted for future stays.

Preferred:

• Understands how to resolve guest concerns or escalate issues to management as needed.
• Familiar with local attractions, services, and amenities to assist with guest questions.
• Can collaborate with housekeeping, maintenance, and management for smooth operations.
• Excited to be part of a team that ensures comfort, satisfaction, and repeat visits.
• Pays attention to guest needs and aims to create a welcoming first impression.

Benefits:

• You’ll get training in customer service, conflict resolution, and local area knowledge.
• You’ll welcome travelers from all over the world — and sometimes make someone’s trip unforgettable.
• Every check-in you handle sets the tone for someone’s trip — and you’ll make it better.
• And yes, we’ll train you for check-in systems, emergencies, and how to politely deal with a very late guest.
• Your shift will never be boring — you’ll juggle guests, vendors, and last-minute surprises with grace.

You’ll learn guest preferences, celebrate returning visitors, and bring warmth to every interaction. Even during busy check-in rushes, you’ll keep your cool and make every guest feel seen, not rushed. You’ll stay calm under pressure, act fast when needed, and never let a guest feel ignored. You’ll represent the hotel’s voice and values with every call you answer and every key you hand over. Tidy desk? If you know how to make a guest feel special without ever saying “VIP,” you’re exactly who we’re looking for. All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.