Jobs Nicaragua

Evening Shift Call Center Rep (Trainee)

Job Title	Evening Shift Call Center Rep (Trainee)
Employer	Freenome
Adress: Country	Nicaragua
Address: City	Los Arados
Work type	Flexible
Expected Salary	42692 NIO
Posting Date	Wed Jun 18 2025
End Date	Thu Jul 03 2025

Description:

We’re hiring a Call Center Operator to make outbound calls for product promotion, lead follow-up, and customer reactivation — perfect for someone who’s persuasive, goal-oriented, and confident speaking with new people. You’ll answer calls from policyholders, patients, or providers regarding claims, benefits, coverage, and appointment scheduling. You’ll use scripts, software, and product knowledge to provide accurate information and deliver excellent service every time. You’ll log each call with outcome notes, client interest level, and next-step tasks for future follow-up or closing. You’ll record every call with detailed notes, including the issue, resolution steps, and client satisfaction outcome. You’ll stay connected with your team through virtual meetings, chat channels, and support ticket systems. You’ll follow up on marketing campaigns, inbound inquiries, or abandoned carts depending on the project. You’ll transfer calls, place follow-up tickets, or escalate complex cases when needed — always keeping the customer informed. You’ll help coordinate service appointments, policy renewals, or benefit changes depending on your assigned department.

Basic Qualifications:

• Transfer calls to the appropriate department when necessary and ensure a smooth handoff.
• Meet daily or weekly call volume, resolution, and satisfaction targets.
• Use multiple systems or software tools at once while staying focused and clear on the call.
• Escalate complex or unresolved cases to supervisors while maintaining professionalism.
• Log technical issues or call trends that may require attention from other departments.

Preferred:

• Able to adapt communication style depending on the customer's mood, tone, or language fluency.
• Clear and professional verbal communication skills with the ability to listen actively and respond empathetically.
• Willing to handle various communication channels including phone, email, or live chat if required.
• Able to follow call scripts, troubleshoot basic customer issues, and escalate cases when needed.
• Background or interest in customer service, sales, help desk, or support roles.

Benefits:

• Paid time off and holidays — because we know you need time to recharge.
• Opportunities to learn new skills — customer service, communication, problem-solving, and more.
• Make a real difference — your assistance makes people’s days easier, and that’s what matters.
• Your input matters — feedback from operators helps us improve training and systems.
• We provide the tools — comfortable workstations, proper training, and tech support.

You’ll stay up to date on plan guidelines, formularies, referral networks, and policy updates through regular training. You’ll be expected to meet performance goals such as call quality, accuracy, and call resolution time. You’ll work with a team of other agents, nurses, or case managers depending on the service structure. You’ll contribute to the support documentation by suggesting helpful articles or improvements to internal knowledge bases. You’ll assist with both inbound and outbound calls related to follow-ups, reminders, or missing documentation. You’ll be mentored by experienced tech support agents who will guide your problem-solving skills and system knowledge. No experience required — just confidence, coachability, and the drive to succeed through structured effort. If you’re ready to help people navigate life’s most important services, we’re ready to train you to be a trusted voice on the line.