Jobs North Macedonia

Community Support Specialist (Intern/Trainee)

Job Title	Community Support Specialist (Intern/Trainee)
Employer	JoinMyWedding
Adress: Country	North Macedonia
Address: City	Bitola
Work type	Internship
Expected Salary	92883 MKD
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 22 2025

Description:

We’re searching for an Online Community Support specialist who lives and breathes digital connection — someone who knows how to make an online space feel warm, safe, and active. You’ll be the steady, positive presence that keeps our digital spaces running smoothly and feeling human. You’ll moderate discussions, respond to comments, resolve member concerns, and make sure our community guidelines are followed with fairness and empathy. This isn’t just moderation — it’s community care. You’ll also monitor for feedback, bugs, or emerging trends and relay those insights to the product and support teams so we can improve quickly and stay connected to our users. You’ll help organize events, post updates, create engagement prompts, and keep things running smoothly day to day.

Basic Qualifications:

• Stay on top of platform updates and features (e.g., Discord threads, Reddit moderation tools, etc.).
• Foster conversations by asking thoughtful questions, sharing updates, and spotlighting community wins.
• Continuously improve the onboarding experience by testing welcome flows, pinned posts, or intro channels.
• Monitor conversations to ensure discussions stay respectful, helpful, and aligned with community guidelines.
• Work with the content or marketing team to amplify product news, features, and announcements in a community-friendly voice.

Preferred:

• Open to learning about community health metrics, engagement strategies, and user lifecycle.
• Background or strong interest in communications, psychology, digital media, or customer success.
• Has experience working with or participating in communities built around a product, brand, or hobby.
• Can identify and handle spam, inappropriate behavior, or trolling calmly and professionally.
• Comfortable analyzing user sentiment or compiling feedback from the community.

Benefits:

• Opportunities to grow into community management, CX, or content strategy.
• Training that’s human-centered — we teach you how to de-escalate with grace.
• You’ll actually know the people you help — and they’ll know you.
• Get shoutouts, bonuses, and recognition for being the calm in the chaos.
• We support your mental health — mod breaks, vibe check calls, no guilt for logging off.

You know how to de-escalate tense situations, give thoughtful replies, and maintain a calm, professional voice — even when things get noisy. You’re someone who can manage multiple threads without getting overwhelmed, and you’re just as comfortable behind the scenes organizing resources as you are jumping into a group chat. If you’ve ever made someone feel like they truly belong in a digital space — and enjoyed it — this could be the perfect fit. If you’ve ever made someone feel welcome in a space where they weren’t sure they belonged, this role is for you. Let’s build something kind, useful, and fun — together. Let’s grow a community where people feel seen, safe, and inspired to stay.