Jobs Sierra Leone

Remote Community Support Agent (Intern/Trainee)

Job Title	Remote Community Support Agent (Intern/Trainee)
Employer	NimbusWare Hosting
Adress: Country	Sierra Leone
Address: City	Kabala
Work type	Flexible
Expected Salary	38033 SLE
Posting Date	Tue Jun 10 2025
End Date	Tue Jul 01 2025

Description:

We’re hiring an Online Community Support specialist who knows how to make digital spaces feel alive, welcoming, and well cared for. You’ll be the friendly, helpful, and steady voice in our digital spaces, making sure members feel welcomed, supported, and heard. Whether someone is asking a simple question, offering feedback, or venting frustration, you’ll know how to respond with empathy, clarity, and professionalism. You’ll monitor activity across platforms like Discord, Slack, Facebook Groups, or our own forums — answering questions, resolving issues, and guiding discussions when they drift off course. You’ll also help maintain a positive environment by enforcing community guidelines fairly, flagging concerns, and stepping in when conversations need a human touch. This role isn’t just about moderation — it’s about creating meaningful engagement: you’ll start conversations, highlight member wins, encourage contributions, and keep the energy alive even on quiet days.

Basic Qualifications:

• Track common questions or feedback and turn them into FAQs, guides, or helpful posts to reduce repetition.
• Help organize virtual events, AMAs, or community challenges to keep engagement high and fun.
• Celebrate user achievements, milestones, or contributions—help build a culture of recognition and belonging.
• Respond to user concerns or frustrations with empathy and clarity, offering help or context where possible.
• Participate in syncs with product, CX, or marketing to keep your finger on the pulse of the company and users alike.

Preferred:

• Has experience working with or participating in communities built around a product, brand, or hobby.
• Can write concise, helpful replies while keeping the brand voice consistent.
• Organized and able to manage multiple community platforms or channels at once.
• Willing to support users across time zones and adapt to an asynchronous environment.
• Excellent written communication skills with a friendly and empathetic tone.

Benefits:

• You’ll help build safety, fun, and belonging — not just answer questions.
• Get shoutouts, bonuses, and recognition for being the calm in the chaos.
• Access to all the right tools — community platforms, macros, moderation dashboards.
• We care about the *how*, not just the *what* — humanity first, always.
• Weekly team check-ins focused on growth, not just metrics.

You know how to defuse tension, encourage participation, and create a space people actually want to come back to. Familiarity with platforms like Discord, Reddit, Facebook Groups, Slack, or community platforms like Circle or Discourse is great — but we’re more interested in your tone, energy, and ability to genuinely connect. If you’ve ever stayed in a group chat just because the vibe was right — and you helped make it that way — we’d love to have you on our team. If you’ve ever been the person in a group chat who says “Let me find that answer for you” — and *means* it — this might be your dream job. ” — this job might feel like second nature. Let’s grow a community where people feel seen, safe, and inspired to stay.