Jobs Canada

User Support (Community-Focused) (Entry-level Employee)

Job Title	User Support (Community-Focused) (Entry-level Employee)
Employer	Everblue Cleaning
Adress: Country	Canada
Address: City	Eriksdale
Work type	Remote
Expected Salary	2019 CAD
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 28 2025

Description:

We’re searching for an Online Community Support specialist who lives and breathes digital connection — someone who knows how to make an online space feel warm, safe, and active. You’ll be the steady, positive presence that keeps our digital spaces running smoothly and feeling human. Whether someone is asking a simple question, offering feedback, or venting frustration, you’ll know how to respond with empathy, clarity, and professionalism. You won’t just react — you’ll engage proactively, starting conversations, highlighting user contributions, and making everyone feel like they belong. You’ll also monitor for feedback, bugs, or emerging trends and relay those insights to the product and support teams so we can improve quickly and stay connected to our users. Whether it’s responding to a technical question, managing a lively discussion, or diffusing a tense moment, you’ll do it with patience, empathy, and professionalism.

Basic Qualifications:

• Escalate issues like harassment, bugs, or sensitive feedback to moderators or relevant internal teams.
• Continuously improve the onboarding experience by testing welcome flows, pinned posts, or intro channels.
• Help resolve disputes with maturity, guiding members back to shared values instead of escalating.
• Collect feedback and ideas from community members and surface them internally to the product or leadership team.
• Be available for community members across time zones, adjusting schedules when needed for live events or bursts of activity.

Preferred:

• Can write concise, helpful replies while keeping the brand voice consistent.
• Pays attention to recurring questions and helps improve FAQs or knowledge bases.
• Understands what makes people feel connected and supported in online spaces.
• Willing to support users across time zones and adapt to an asynchronous environment.
• Understands how to maintain a positive atmosphere and enforce community guidelines.

Benefits:

• Get shoutouts, bonuses, and recognition for being the calm in the chaos.
• You’ll actually know the people you help — and they’ll know you.
• Work with marketing, support, and product — community sits at the center.
• Opportunities to grow into community management, CX, or content strategy.
• Celebrate good threads, meaningful interactions, and even wholesome memes.

You know how to de-escalate tense situations, give thoughtful replies, and maintain a calm, professional voice — even when things get noisy. Whether it’s replying to a frustrated post, celebrating a win with a user, or redirecting a conversation that’s gone off the rails, you bring a calm, thoughtful presence. You’re a clear communicator, a great listener, and comfortable working remotely with minimal oversight. Let’s build a community people are proud to be part of. Let’s build a community that feels like more than just a place to scroll — let’s make it feel like home. Let’s grow a community where people feel seen, safe, and inspired to stay.