Jobs Costa Rica

Customer Experience Partner (Trainee)

Job Title	Customer Experience Partner (Trainee)
Employer	Silverpath Robotics
Adress: Country	Costa Rica
Address: City	Curridabat
Work type	Part-time
Expected Salary	757940 CRC
Posting Date	Tue Jun 10 2025
End Date	Thu Jul 03 2025

Description:

We’re on the hunt for a Customer Success Associate who’s not just good with people — you *thrive* on helping them succeed. In this role, you won’t just be answering support tickets — you’ll be guiding people through their journey with us, celebrating their wins, resolving their pain points, and becoming a trusted voice they can rely on. You’ll handle onboarding for new clients, follow up with existing users to ensure their continued success, and step in when something goes off track — with empathy, urgency, and a solutions-first mindset. Your role will involve onboarding new users, responding to inquiries across multiple channels, and working behind the scenes to ensure everyone’s journey with us is smooth and frustration-free. You’ll work closely with product and operations teams to communicate customer insights and make our offerings stronger. You listen actively, explain clearly, and respond quickly — without ever sounding robotic. You’ll spot patterns in feedback, help refine support documentation, and advocate for customers when something’s not working as it should.

Basic Qualifications:

• Collaborate with marketing to gather case studies, testimonials, or user feedback stories.
• Help define internal processes that make customer care more consistent, scalable, and delightful.
• Assist with account transitions by preparing handoff notes and ensuring a smooth client experience.
• Be the calm voice when things go wrong—whether it's a bug, delay, or confusion, your empathy matters.
• Coordinate with product, support, and sales teams to advocate for customer needs and close feedback loops.

Preferred:

• Strong communication skills with a focus on clarity, empathy, and professionalism.
• Understands how to build relationships and foster long-term customer satisfaction.
• Understands onboarding flows and can guide users through activation steps.
• Knows how to manage multiple customer accounts or conversations simultaneously.
• Understands success is about relationships, not just transactions.

Benefits:

• Wellness-friendly environment — breaks are encouraged, not guilt-tripped.
• You’ll become an expert in our product — and get paid to teach others how to win with it.
• Regular customer feedback shared in team calls — because hearing “you saved my day” never gets old.
• You’ll work with kind, curious people who care deeply about helping others win.
• No cold calls — only warm conversations with people already using the product.

You’re calm when things get hectic, fast when things need fixing, and warm no matter the mood of the message you’re answering. You don’t need to have all the answers up front, but you know how to find them — and how to explain them without jargon. You’re a calm presence when someone’s upset, a cheerleader when they succeed, and a detective when something isn’t working. You're proactive, responsive, and quietly obsessed with customer happiness. If you’ve ever sent a follow-up message just to make sure someone’s okay — you’re probably exactly who we’re looking for. Let’s create customer experiences that don’t just solve problems, but leave people genuinely impressed. Let’s create the kind of support experience people remember — in the best way possible.