Jobs Honduras

Customer Care Representative (Intern/Trainee)

Job Title	Customer Care Representative (Intern/Trainee)
Employer	Verkada
Adress: Country	Honduras
Address: City	Puerto Lempira
Work type	Part-time
Expected Salary	33467 HNL
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 27 2025

Description:

We’re seeking a motivated and empathetic Customer Support Representative to join our remote team and deliver excellent customer service. You’ll be responsible for responding to customer queries via phone, email, and live chat, providing prompt and effective solutions. You’ll assist customers with product or service issues, offering clear solutions and providing a positive experience. You’ll resolve customer complaints, ensuring that each issue is addressed professionally and to the customer’s satisfaction. You’ll help resolve complaints, turning negative experiences into positive ones by offering timely solutions. You’ll work with the team to escalate complex issues to the appropriate department for further resolution. You’ll keep customers informed about product updates, promotions, and policies, ensuring clear communication at all times. You’ll provide feedback to the team regarding recurring customer concerns, helping improve products and services.

Basic Qualifications:

• Collaborate with other teams (tech, billing, operations) to get answers or solutions for customer needs quickly.
• Maintain a calm and helpful tone even when conversations are difficult—you're the face of the brand in those moments.
• Help users troubleshoot common issues, walk them through steps, and escalate more complex problems to the right team.
• Maintain a deep understanding of the product or service so you can provide accurate answers and anticipate follow-up questions.
• Assist in improving support documentation by identifying outdated articles or writing new ones based on common questions.

Preferred:

• Values being part of a team that helps people feel heard, supported, and respected.
• Open to working across time zones and handling shifts, including weekends or holidays if needed.
• Knows how to identify and escalate complex issues to the appropriate team.
• Able to manage multiple conversations at once while staying organized and focused.
• Background or strong interest in customer success, communication, or digital tools.

Benefits:

• You’ll have input into help docs, processes, and how we support better every day.
• Flexible hours — whether you’re a morning communicator or a midnight problem-solver, we’ve got shifts to match.
• We provide helpful macros, FAQs, and tools — but your tone and judgment make the real difference.
• Your wins get noticed — kind reviews, fast resolutions, or a tricky bug escalated with grace.
• You’ll be part of a kind, fun, and supportive team that doesn’t just “deal with customers” — we help them win.

You’ll identify recurring customer issues, offering suggestions to improve service quality and customer experience. You’ll ensure customers are satisfied with their service by following up after interactions and resolving any outstanding concerns. You’ll assist in the development of customer support materials, such as FAQs and knowledge base articles, to improve self-service options. You’ll help improve operational efficiency by providing feedback on customer interactions and identifying areas for improvement. You’ll work in a fast-paced environment, handling a high volume of customer requests while maintaining professionalism and accuracy. You’ll work in a fast-paced environment, handling multiple support requests while maintaining a high standard of service. This remote position allows you to work from home while providing excellent service to our customers across various platforms. If you’re passionate about helping people, solving problems, and delivering outstanding customer support, we want to hear from you.