Jobs Maldives

Remote Device Support (Entry-level Employee)

Job Title	Remote Device Support (Entry-level Employee)
Employer	Noblewave Finance
Adress: Country	Maldives
Address: City	Addu City
Work type	Flexible
Expected Salary	16547 MVR
Posting Date	Tue Jun 10 2025
End Date	Fri Jul 04 2025

Description:

We’re hiring a Remote Tech Support Agent who thrives on helping others, loves solving problems, and can explain even the most technical fix in plain, human language. You’ll be the first point of contact for users experiencing technical issues, from minor glitches to more involved troubleshooting. Your job is to listen carefully, diagnose problems accurately, and walk users through solutions step by step, always with patience and professionalism. You won’t just follow scripts — you’ll think critically, ask the right questions, and adapt your responses based on the user's level of comfort and experience. You’re the kind of person who doesn’t just solve the problem — you teach the user how to avoid it next time. You’re great at asking the right questions, staying patient under pressure, and explaining things in plain language.

Basic Qualifications:

• Work independently in a remote environment while staying connected with the team through Slack, Zoom, or project tools.
• Support internal teams when they run into technical issues or need help using internal tools.
• Escalate complex or unresolved problems to senior support or engineering while keeping the customer updated.
• Help test new features or updates before launch to spot issues and better prepare for support questions.
• Log issues, solutions, and recurring bugs in a support ticketing system (like Zendesk or Freshdesk) for team visibility.

Preferred:

• Able to follow step-by-step guides or knowledge base articles to resolve issues.
• Understands the importance of patience, clarity, and professionalism during support interactions.
• Open to learning new software and systems quickly through training or self-guided exploration.
• Experience guiding users through installing or configuring software remotely.
• Knows how to balance speed with accuracy in handling multiple support requests.

Benefits:

• Tech support is the heart of the customer experience here — not an afterthought.
• Your work helps real people daily — and they’ll actually thank you for it.
• You’ll get scripts *and* freedom to speak like a human.
• You’ll be empowered to fix things, not just apologize for them.
• You’ll become an expert in our product — and feel proud of it.

Experience with support tools like Zendesk, Freshdesk, or Help Scout is helpful, but what matters most is your ability to communicate clearly and remain composed when things get messy. Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk is a plus, but your real strength is your communication: kind, clear, and efficient. Whether you're helping a beginner or a tech-savvy user, you meet them where they are. What matters most is your reliability, problem-solving mindset, and ability to work independently in a remote setting without dropping the ball. If you’ve got a natural instinct for troubleshooting, a cool head under pressure, and the ability to explain tech in a way that makes sense, this could be the perfect role for you. Let’s make technical support feel personal, fast, and genuinely helpful.