Jobs Mexico

Tech Support Advisor (Intern/Trainee)

Job Title	Tech Support Advisor (Intern/Trainee)
Employer	BentoBox
Adress: Country	Mexico
Address: City	Jacobo
Work type	Remote
Expected Salary	30425 MXN
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 19 2025

Description:

We’re searching for a Remote Tech Support Agent who combines technical know-how with excellent communication skills to deliver fast, friendly, and effective help to users around the world. You’ll be the first line of defense when something isn’t working — whether it’s a login issue, a software bug, or a confused user who just needs a bit of guidance. Your role is all about making tech feel less intimidating and more accessible. You’ll manage support tickets through email, chat, or phone, ensuring each one is resolved or escalated quickly and thoroughly. You’re the kind of person who doesn’t just solve the problem — you teach the user how to avoid it next time. You’ll collaborate with engineers when bugs arise, provide feedback to improve processes, and help update internal support documentation so we’re always evolving.

Basic Qualifications:

• Maintain a calm, supportive tone even when customers are frustrated or confused—empathy is your #1 tool.
• Follow internal troubleshooting guides but adapt when needed—every user is different, and so are their problems.
• Take ownership of your ticket queue and make sure every customer gets a proper resolution, not just a quick reply.
• Guide users step-by-step through solutions in clear, simple language—even if they’re not tech-savvy.
• Offer a human-first support experience that makes users feel heard, not just handled.

Preferred:

• Familiar with basic networking concepts like Wi-Fi, routers, or VPNs.
• Capable of escalating complex issues while documenting troubleshooting steps clearly.
• Open to learning new software and systems quickly through training or self-guided exploration.
• Experience providing remote support via chat, email, or phone.
• Interested in growing into roles like Tier 2 Support, QA Analyst, or IT Specialist.

Benefits:

• We value empathy as much as tech skills — kindness is part of the job.
• Clear escalation paths so you’re not stuck Googling for hours.
• Your work helps real people daily — and they’ll actually thank you for it.
• Team chats are full of gifs, pet photos, and “win of the day” moments.
• You’ll get scripts *and* freedom to speak like a human.

You might not have all the answers immediately, but you know how to find them fast — and explain them in a way anyone can understand. Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk is a plus, but your real strength is your communication: kind, clear, and efficient. Whether you're helping a beginner or a tech-savvy user, you meet them where they are. Working remotely, you’re reliable, self-motivated, and organized with your time. If you’ve ever taken pride in being “the tech person” for friends and family — and actually *liked* it — we’d love to work with you. Let’s raise the bar for what customer support can be.