Jobs Micronesia

Support Coordinator (Entry-level Employee)

Job Title	Support Coordinator (Entry-level Employee)
Employer	PIMFA
Adress: Country	Micronesia
Address: City	Lelu
Work type	Flexible
Expected Salary	1286 USD
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 22 2025

Description:

We’re seeking a motivated and empathetic Customer Support Representative to join our remote team and deliver excellent customer service. You’ll be responsible for handling customer inquiries, providing solutions, and ensuring a positive and helpful experience for every customer. You’ll assist customers with troubleshooting technical issues, product inquiries, and account management, ensuring their concerns are resolved quickly. You’ll document all interactions, track customer issues, and follow up to ensure complete satisfaction with the service provided. You’ll escalate complex issues to the appropriate team, ensuring that all customer concerns are addressed effectively and efficiently. You’ll work closely with other departments to escalate and resolve complex issues that require additional attention. You’ll manage customer complaints with a professional and calm approach, turning negative experiences into positive resolutions. You’ll assist with order processing, including tracking shipments, handling returns, and facilitating exchanges or refunds.

Basic Qualifications:

• Participate in training sessions, weekly check-ins, and team retros to improve processes and stay aligned.
• Maintain a calm and helpful tone even when conversations are difficult—you're the face of the brand in those moments.
• Support onboarding of new customers by guiding them through first steps or setup flows.
• Use templates and shortcuts when appropriate, but personalize messages to show the customer you’re paying attention.
• Manage confidential information securely and follow internal data/privacy protocols.

Preferred:

• Enjoys solving problems and turning difficult situations into positive outcomes.
• Experience working with SLAs, support queues, and ticket tagging is a plus.
• Understands how great customer support impacts brand loyalty and growth.
• Pays close attention to detail and ensures customer information is recorded correctly.
• Can draft help articles, canned responses, or FAQs based on recurring questions.

Benefits:

• We support async-first communication — fewer meetings, more focused chats.
• You’re not just closing tickets — you’re building trust and human connection.
• Access to modern support tools like Intercom, Zendesk, HelpScout, and Notion — no outdated systems here.
• We reward effort, consistency, and calm-under-pressure energy.
• We respect your boundaries — off-time is off, and mental health matters here.

You’ll assist with account management, helping customers navigate their accounts, update information, and resolve access issues. You’ll assist in managing customer accounts, updating information, and ensuring records are accurate and complete. You’ll maintain knowledge of products, services, and promotions to offer relevant solutions to customers. You’ll collaborate with other departments, ensuring customer feedback is shared and acted upon to improve services. You’ll work in an environment that values teamwork, where you’ll collaborate with other support representatives to ensure excellent service. You’ll track and report customer issues and feedback to improve our service processes and product offerings. This remote role offers flexibility, allowing you to work from anywhere while supporting a diverse customer base. If you’re passionate about helping others, solving problems, and working in a collaborative team, we’d love to have you join us.