Jobs Montenegro

Remote Help Desk Specialist (Trainee)

Job Title	Remote Help Desk Specialist (Trainee)
Employer	OrbitTrail Drones
Adress: Country	Montenegro
Address: City	Budva
Work type	Part-time
Expected Salary	1229 EUR
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 25 2025

Description:

We’re hiring a Remote Tech Support Agent who genuinely enjoys helping people get unstuck — whether it’s a small hiccup or a major blocker. You’ll be the first line of defense when something isn’t working — whether it’s a login issue, a software bug, or a confused user who just needs a bit of guidance. Whether it’s helping someone reset their password, walk through a software setup, or resolve a connectivity problem, you’ll be there to guide them with patience and clarity. You’ll manage support tickets through email, chat, or phone, ensuring each one is resolved or escalated quickly and thoroughly. You’re the kind of person who doesn’t just solve the problem — you teach the user how to avoid it next time. You’re organized, responsive, and can manage multiple conversations at once without sacrificing quality or empathy.

Basic Qualifications:

• Participate in support team meetings, share insights, and contribute to improving internal docs and workflows.
• Support customers in different time zones with flexible hours and clear communication across shifts.
• Log customer feedback (both good and bad) to help inform future improvements and decisions.
• Be curious, adaptable, and always ready to learn—tech changes fast, and so do the questions.
• Stay up-to-date on product changes, feature rollouts, and known issues through team briefings or release notes.

Preferred:

• Enjoys helping people solve problems and making tech more approachable.
• Experience guiding users through installing or configuring software remotely.
• Open to learning new software and systems quickly through training or self-guided exploration.
• Familiar with screen-sharing tools and remote desktop protocols.
• Interested in growing into roles like Tier 2 Support, QA Analyst, or IT Specialist.

Benefits:

• Mental health breaks and wellness days are part of the culture.
• You’ll become an expert in our product — and feel proud of it.
• Clear escalation paths so you’re not stuck Googling for hours.
• We celebrate patience, clarity, and clever solutions — not just response time.
• Work from home — pajamas, coffee, and helping users solve real problems.

You might not have all the answers immediately, but you know how to find them fast — and explain them in a way anyone can understand. Familiarity with helpdesk tools like Zendesk, Intercom, or Freshdesk is a plus, but your real strength is your communication: kind, clear, and efficient. Above all, you’re empathetic — you understand that people reach out to support when something isn’t working, and your goal is always to make them feel heard, supported, and helped. If you’ve ever fixed a family member’s Wi-Fi over the phone — and enjoyed it — this is probably the right job for you. If you’ve ever been told, “You explain things better than Google,” this is your role. Let’s raise the bar for what customer support can be.