Jobs Namibia

Remote Support Partner (Entry-level Employee)

Job Title	Remote Support Partner (Entry-level Employee)
Employer	Ginkgo Bioworks
Adress: Country	Namibia
Address: City	Oranjemund
Work type	Part-time
Expected Salary	26013 NAD
Posting Date	Wed Jun 18 2025
End Date	Sat Jun 28 2025

Description:

Join us as a Customer Support Specialist and become the go-to problem solver for our users. You’ll be helping users navigate our product, solve issues, and feel confident using what we’ve built. Whether it’s a first-time user or a long-time customer, your responses will be thoughtful, clear, and kind. You’ll be handling tickets via email, live chat, or sometimes hopping on a quick call if needed. We believe every interaction is a chance to build a lasting impression, and you’ll be leading that charge. You’ll manage multiple conversations at once without dropping the ball or losing your cool. You’ll be the voice of the brand, so clear and kind communication is a must. You bring emotional intelligence to every conversation — reading between the lines and knowing when someone just needs to be heard. You’ll document issues thoroughly and help the product team understand customer pain points.

Basic Qualifications:

• Track KPIs like CSAT, resolution time, and ticket volume to help evaluate and improve support team performance.
• Stay informed about product updates, known issues, and company announcements to provide accurate and up-to-date support.
• Follow up with customers after resolution to ensure satisfaction and build long-term trust and loyalty.
• Provide onboarding assistance, usage tips, or knowledge base links to help customers get the most value from the product or service.
• Handle billing, refund, or account-related requests with clarity, professionalism, and discretion.

Preferred:

• Values patience, accountability, and active listening in every customer interaction.
• Excited to be the voice of the brand and ensure users feel supported and heard.
• Comfortable collaborating with other departments (tech, sales, product) to resolve complex issues.
• Knows how to use macros, saved replies, and internal wikis for efficient support.
• Can manage difficult conversations with professionalism and a solutions-first mindset.

Benefits:

• You’ll be empowered to suggest improvements, escalate smartly, and solve independently.
• You’ll collaborate closely with product, engineering, and marketing — you won’t be siloed.
• You’ll support users through live chat, email, or help desk — no cold calls, no scripts.
• Your job is important — and we treat it like it is.
• Flexible hours — respond when you’re most focused, not just during office hours.

We’ll count on you to spot patterns, report bugs, and advocate for improvements. You’re calm under pressure and know how to manage expectations when things get complicated. Whether it’s a frustrated user or a simple how-to question, you know how to respond with empathy. You know how to say “no” without sounding like you don’t care. You’re proactive, curious, and motivated to learn more every day. Whether helping a beginner or a power user, you know how to adapt your tone and approach. You believe great support can be a competitive edge — not just a cost center. If you love solving problems and making people feel seen and valued, we want to hear from you.