Jobs North Macedonia

Community Care Coordinator (Entry-level Employee)

Job Title	Community Care Coordinator (Entry-level Employee)
Employer	BlueOrbit Drones
Adress: Country	North Macedonia
Address: City	Radoviš
Work type	Flexible
Expected Salary	90912 MKD
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 27 2025

Description:

We’re looking for an Online Community Support professional who understands that great communities don’t just happen — they’re nurtured. In this role, you’ll be the friendly bridge between our brand and our audience, welcoming new members, answering questions, and encouraging conversations that keep our community thriving. You’ll monitor discussions, jump in where needed, and make sure the tone of the space stays respectful, inclusive, and on-brand. You’ll monitor activity across platforms like Discord, Slack, Facebook Groups, or our own forums — answering questions, resolving issues, and guiding discussions when they drift off course. You’ll also help maintain a positive environment by enforcing community guidelines fairly, flagging concerns, and stepping in when conversations need a human touch. This role isn’t just about moderation — it’s about creating meaningful engagement: you’ll start conversations, highlight member wins, encourage contributions, and keep the energy alive even on quiet days.

Basic Qualifications:

• Be the bridge between the brand and its people—always human, always helpful.
• Monitor conversations to ensure discussions stay respectful, helpful, and aligned with community guidelines.
• Use tools like Discord bots, Notion, or Sprout Social to manage workflows, posts, and reporting.
• Work with the content or marketing team to amplify product news, features, and announcements in a community-friendly voice.
• Participate in syncs with product, CX, or marketing to keep your finger on the pulse of the company and users alike.

Preferred:

• Can communicate with users respectfully, even in tense or critical situations.
• Background or strong interest in communications, psychology, digital media, or customer success.
• Familiar with moderation tools and platforms like Discord, Facebook Groups, Reddit, or Circle.
• Open to collaborating with marketing, product, and support teams on community campaigns.
• Excellent written communication skills with a friendly and empathetic tone.

Benefits:

• Get early access to updates so you’re never out of the loop.
• Training that’s human-centered — we teach you how to de-escalate with grace.
• You’ll actually know the people you help — and they’ll know you.
• Access to all the right tools — community platforms, macros, moderation dashboards.
• You’ll help real people feel heard, supported, and part of something.

You’ll gather community feedback and pass insights to our internal teams, helping improve our product and support offerings based on what real users are saying. Familiarity with platforms like Discord, Reddit, Facebook Groups, Slack, or community platforms like Circle or Discourse is great — but we’re more interested in your tone, energy, and ability to genuinely connect. If you’ve ever made someone feel like they truly belong in a digital space — and enjoyed it — this could be the perfect fit. If you’ve ever been the person in a group chat who says “Let me find that answer for you” — and *means* it — this might be your dream job. ” — this job might feel like second nature. Let’s grow a community where people feel seen, safe, and inspired to stay.