Jobs Palestine

Remote Call Center Operator (Trainee)

Job Title	Remote Call Center Operator (Trainee)
Employer	Brightfold Stationery
Adress: Country	Palestine
Address: City	Al Mawasi
Work type	Full-time
Expected Salary	5388 ILS
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 21 2025

Description:

We’re hiring a Call Center Operator to make outbound calls for product promotion, lead follow-up, and customer reactivation — perfect for someone who’s persuasive, goal-oriented, and confident speaking with new people. You’ll handle incoming calls from customers, answering questions, resolving issues, or directing them to the right department. You’ll be trained to use call scripts, CRM tools, and objection-handling techniques to keep conversations flowing and results strong. You’ll log each call with outcome notes, client interest level, and next-step tasks for future follow-up or closing. You’ll record every call with detailed notes, including the issue, resolution steps, and client satisfaction outcome. You’ll stay connected with your team through virtual meetings, chat channels, and support ticket systems. You’ll de-escalate frustrated callers with empathy and professionalism, offering real solutions or next steps. You’ll transfer calls, place follow-up tickets, or escalate complex cases when needed — always keeping the customer informed. You’ll participate in team meetings, coaching sessions, and call reviews to constantly improve your delivery and results.

Basic Qualifications:

• Attend training sessions, team meetings, or coaching check-ins to improve performance.
• Maintain a positive tone, even when dealing with difficult or frustrated callers.
• Remain calm and composed in high-pressure or fast-paced call queues.
• Take pride in being the voice of the company and a key part of the customer experience.
• Respect customer privacy and follow company guidelines for data protection and confidentiality.

Preferred:

• Able to follow call scripts, troubleshoot basic customer issues, and escalate cases when needed.
• Values patience, reliability, and communication in customer-facing work.
• Can manage difficult callers, de-escalate tense conversations, and remain professional under pressure.
• Able to work in rotating shifts, including evenings, weekends, or holidays based on company needs.
• Willing to receive coaching, participate in training sessions, and continuously improve service quality.

Benefits:

• Recognition for excellent service — your positive impact will be acknowledged.
• Room for growth — from call center operator to supervisor or team leader.
• Paid time off and holidays — because we know you need time to recharge.
• Flexible scheduling options — full-time, part-time, or seasonal shifts available.
• Job security — people always need customer support, and we’ve got steady work for you.

You’ll stay up to date on plan guidelines, formularies, referral networks, and policy updates through regular training. You’ll help identify trends in customer feedback and report recurring issues to supervisors or team leads. You’ll work with a team of other agents, nurses, or case managers depending on the service structure. You’ll support seasonal campaigns, product launches, and special event pushes with enthusiasm and urgency. You’ll need a stable internet connection, working headset, and comfort navigating web-based apps and tools. You’ll rotate between shifts that may include evenings, weekends, or holidays, depending on coverage needs. No experience is required — just a clear speaking voice, computer literacy, and a helpful mindset. If you're ready to deliver great service from your own space, we’re ready to train you for remote call center success.