Jobs Poland

Guest Check-In Agent (Entry-level Employee)

Job Title	Guest Check-In Agent (Entry-level Employee)
Employer	Timbertrail Homes
Adress: Country	Poland
Address: City	Darnowo
Work type	Internship
Expected Salary	6704 PLN
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re looking for a Hotel Front Desk Clerk who treats every guest interaction as a chance to brighten someone’s journey. You’ll be the first smile they see and the last “have a great trip” they hear — and that matters. Your role is part host, part guide, part guardian of peaceful check-ins and smooth stays. You’ll juggle bookings, keycards, wake-up calls, and last-minute requests with grace and speed. You’ll help guests celebrate honeymoons, survive business trips, or just catch a good night’s sleep. You’ll help guests feel less like they’re staying at a hotel and more like they’re being welcomed home. You’ll communicate clearly and kindly, both in person and over the phone, solving problems with grace. You’ll help travelers feel at home, whether they’re staying one night or one week. You’ll be the quiet fixer of little hiccups — a room that’s too warm, a lightbulb out, a taxi that’s running late. You’ll listen more than you speak, notice what others miss, and offer help before guests even ask. You’ll use our property management system like a pro, but your real power is in making people feel cared for.

Basic Qualifications:

• Promote in-house services (e.g., spa, dining, room service) to enhance the guest experience and increase revenue.
• Monitor room availability, overbooking risks, and walk-in traffic—adjusting accordingly to maximize occupancy.
• Coordinate room upgrades or loyalty perks for eligible guests and ensure preferences are noted for future stays.
• Support emergency procedures such as fire drills, medical incidents, or evacuation coordination as trained.
• Handle guest complaints or service issues politely, escalating to supervisors if necessary to ensure satisfaction.

Preferred:

• Able to check guests in and out efficiently while handling payments and documentation.
• Excited to be part of a team that ensures comfort, satisfaction, and repeat visits.
• Able to keep accurate records of transactions, key logs, and incident reports.
• Willing to help with luggage assistance, wake-up calls, or other guest services.
• Knows how to process room changes, cancellations, or no-shows following hotel policies.

Benefits:

• You’ll get training in customer service, conflict resolution, and local area knowledge.
• We provide training, systems, and SOPs — but your professionalism makes it personal.
• You’re not just giving out keys — you’re creating comfort, calm, and confidence.
• Guests will remember your face, your name, and how you handled their request at 2am with a smile.
• If you love hospitality, love solving problems, and love being the calm in a busy space — you’ll fit right in.

You’ll log guest feedback, respond to concerns, and go the extra mile to make things right when needed. You’ll monitor systems, process payments, and ensure accuracy in every reservation and invoice. You’ll know when to follow protocol and when to offer flexibility — always with good judgment and care. You believe that true hospitality is in the little things — tone, timing, and genuine attention. You’re someone who thrives on making someone’s stay smoother, friendlier, and a bit more memorable. If you see the front desk as a stage for quiet impact, we’d be honored to have you at ours. If you believe great hospitality lives in the details, the tone, and the extra five seconds of care — this job is yours. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.