Jobs Rwanda

Customer Service Associate (Intern/Trainee)

Job Title	Customer Service Associate (Intern/Trainee)
Employer	Mindarc Research
Adress: Country	Rwanda
Address: City	Kibungo
Work type	Part-time
Expected Salary	1720190 RWF
Posting Date	Tue Jun 10 2025
End Date	Fri Jul 04 2025

Description:

We’re seeking a motivated and empathetic Customer Support Representative to join our remote team and deliver excellent customer service. You’ll be responsible for handling customer inquiries, providing solutions, and ensuring a positive and helpful experience for every customer. You’ll assist with troubleshooting, product information, and issue resolution, ensuring customers feel valued and heard. You’ll document all interactions, track customer issues, and follow up to ensure complete satisfaction with the service provided. You’ll manage customer expectations by providing clear, concise, and helpful responses across multiple communication channels. You’ll help customers understand products and services, providing guidance on usage, benefits, and features. You’ll keep customers informed about product updates, promotions, and policies, ensuring clear communication at all times. You’ll assist with order processing, including tracking shipments, handling returns, and facilitating exchanges or refunds.

Basic Qualifications:

• Manage multiple conversations or tickets at once without sacrificing quality or making customers feel rushed.
• Provide feedback from the frontlines—what customers love, what confuses them, what’s broken—to inform product and UX decisions.
• Support other team members by jumping in during busy times, sharing tips, or helping review edge-case tickets.
• Document common questions, bugs, and feedback to help improve support docs, FAQs, and internal processes.
• Keep a positive attitude and sense of curiosity—support is a fast-moving space where learning never stops.

Preferred:

• Able to manage multiple conversations at once while staying organized and focused.
• Willing to participate in feedback loops to improve processes and support quality.
• Able to adapt tone and language based on customer personality and situation.
• Can draft help articles, canned responses, or FAQs based on recurring questions.
• Familiar with using CRM systems and logging customer interactions consistently.

Benefits:

• Every conversation you have makes someone’s day easier — and that matters.
• If you love being helpful, solving puzzles, and making someone’s day a little better — this role is built for you.
• We celebrate empathy, patience, and clarity — not just response speed.
• Training and growth are baked in — we want you to learn and level up.
• We provide helpful macros, FAQs, and tools — but your tone and judgment make the real difference.

You’ll assist with processing orders, including returns, exchanges, and refunds, ensuring accuracy in all transactions. You’ll assist in managing customer accounts, updating information, and ensuring records are accurate and complete. You’ll assist in the development of customer support materials, such as FAQs and knowledge base articles, to improve self-service options. You’ll provide expert knowledge on products, services, and promotions to answer customer inquiries effectively. You’ll track customer satisfaction metrics, identifying opportunities for improvement and sharing insights with the team. This is a remote position, offering flexibility to work from anywhere while helping customers resolve their issues. This remote role offers flexibility, allowing you to work from anywhere while supporting a diverse customer base. If you’re passionate about helping others, solving problems, and working in a collaborative team, we’d love to have you join us.