Jobs Rwanda

Guest Services Associate (Entry-level Employee)

Job Title	Guest Services Associate (Entry-level Employee)
Employer	Brightwheel
Adress: Country	Rwanda
Address: City	Nyagatare
Work type	Internship
Expected Salary	1782717 RWF
Posting Date	Tue Jun 10 2025
End Date	Wed Jul 02 2025

Description:

We’re hiring a Hotel Front Desk Clerk who sees every arrival as the start of a story and every departure as a chance to be remembered. You’ll greet guests like friends, listen with intention, and handle every request with care and calm. You’ll manage reservations, room assignments, and check-ins with a balance of efficiency and genuine hospitality. You’ll check people in and out, manage reservations, answer phones, and handle payments with ease and accuracy. A family on vacation, a solo business traveler, a couple celebrating an anniversary — you’ll meet them all with equal care. You know that a sincere smile, a clean lobby, and a well-timed “How was your trip? ” You’ll monitor reservations, manage guest profiles, and ensure every detail is accurate — from room types to preferences. You’ll maintain a calm, polished front desk even during the rush of weekend arrivals or conference crowds. You’ll be the quiet fixer of little hiccups — a room that’s too warm, a lightbulb out, a taxi that’s running late. You’ll answer phones like a pro, give directions like a local, and recommend restaurants like a foodie. You’ll remain composed during peak hours, confident during complaints, and friendly at every step.

Basic Qualifications:

• Manage daily front desk operations, including cash handling, credit card processing, and shift handovers with accurate records.
• Promote in-house services (e.g., spa, dining, room service) to enhance the guest experience and increase revenue.
• Work with hotel management to handle group bookings, VIP arrivals, or event-related accommodations smoothly.
• Handle guest complaints or service issues politely, escalating to supervisors if necessary to ensure satisfaction.
• Assist with concierge services like booking taxis, recommending restaurants, or printing boarding passes.

Preferred:

• Understands how to resolve guest concerns or escalate issues to management as needed.
• Familiar with basic safety, privacy, and emergency protocols in hospitality settings.
• Willing to help with luggage assistance, wake-up calls, or other guest services.
• Excited to be part of a team that ensures comfort, satisfaction, and repeat visits.
• Flexible with working shifts, including nights, weekends, and holidays.

Benefits:

• We value team handovers, clear notes, and friendly communication — no one’s flying solo here.
• Your shift will never be boring — you’ll juggle guests, vendors, and last-minute surprises with grace.
• You’ll handle check-ins, check-outs, phone calls, emails, reservations, and the occasional “we need towels.”
• Access to hotel systems like Opera, Cloudbeds, or RoomRaccoon — fully trained and supported.
• Flexible shifts — morning, evening, or overnight — to fit your lifestyle or preference.

You’ll bring consistency to the desk, but never lose the human touch that makes the role special. You’re someone who believes hospitality is a craft — built in tone, timing, and the little details that say “we care. You’ll stay calm under pressure, act fast when needed, and never let a guest feel ignored. You’ll help build trust, comfort, and loyalty — not with flashy perks, but with reliable care. You’ll help create an atmosphere where guests feel seen, safe, and truly cared for. Clear communication? All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.