Jobs Slovakia

Front Desk Agent (Trainee)

Job Title	Front Desk Agent (Trainee)
Employer	Nightrow Media
Adress: Country	Slovakia
Address: City	Marianka
Work type	Part-time
Expected Salary	1429 EUR
Posting Date	Wed Jun 18 2025
End Date	Thu Jul 10 2025

Description:

We’re hiring a Hotel Front Desk Clerk who understands that hospitality starts the moment someone walks through the door. You’ll greet guests like friends, listen with intention, and handle every request with care and calm. You’ll manage reservations, room assignments, and check-ins with a balance of efficiency and genuine hospitality. You’ll manage check-ins, check-outs, bookings, and billing with grace and attention to detail. You’ll help guests celebrate honeymoons, survive business trips, or just catch a good night’s sleep. You know that a sincere smile, a clean lobby, and a well-timed “How was your trip? You’ll communicate clearly and kindly, both in person and over the phone, solving problems with grace. You’ll work closely with housekeeping and maintenance to make sure guests never have to wait or wonder. You’ll use our booking system to manage reservations, update guest profiles, and keep everything accurate. You’ll listen more than you speak, notice what others miss, and offer help before guests even ask. You’ll coordinate with housekeeping, maintenance, and management to make sure every guest experience is seamless.

Basic Qualifications:

• Use booking platforms (e.g., Booking.com, Expedia, Airbnb) and POS systems with accuracy and attention to detail.
• Support emergency procedures such as fire drills, medical incidents, or evacuation coordination as trained.
• Maintain guest privacy and follow all data protection and confidentiality standards.
• Respond quickly to guest requests for extra items (e.g., towels, toiletries) or assistance with in-room equipment.
• Assist with concierge services like booking taxis, recommending restaurants, or printing boarding passes.

Preferred:

• Open to feedback and able to follow standard operating procedures consistently.
• Understands how to resolve guest concerns or escalate issues to management as needed.
• Familiar with basic safety, privacy, and emergency protocols in hospitality settings.
• Experience working at a hotel front desk or in a hospitality role is a plus.
• Able to keep accurate records of transactions, key logs, and incident reports.

Benefits:

• We provide training, systems, and SOPs — but your professionalism makes it personal.
• Guests will remember your face, your name, and how you handled their request at 2am with a smile.
• We trust you to be professional, kind, and dependable — and we’ll treat you the same way.
• And yes, we’ll train you for check-in systems, emergencies, and how to politely deal with a very late guest.
• Flexible shifts — morning, evening, or overnight — to fit your lifestyle or preference.

You’ll bring consistency to the desk, but never lose the human touch that makes the role special. Even on the busiest days, you’ll find time to offer kindness and clarity to each person who walks in. You’ll stay calm under pressure, act fast when needed, and never let a guest feel ignored. You believe that true hospitality is in the little things — tone, timing, and genuine attention. You’ll help create an atmosphere where guests feel seen, safe, and truly cared for. If you see the front desk as a stage for quiet impact, we’d be honored to have you at ours. All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.