Jobs Sudan

Hotel Guest Experience Agent (Intern/Trainee)

Job Title	Hotel Guest Experience Agent (Intern/Trainee)
Employer	Ine Agresta
Adress: Country	Sudan
Address: City	Kassala
Work type	Internship
Expected Salary	708919 SDG
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 24 2025

Description:

We’re looking for a Hotel Front Desk Clerk who treats every guest interaction as a chance to brighten someone’s journey. You’ll welcome travelers from around the world and make their stay feel personal from the very first “Hello. You’ll handle bookings, check-ins, check-outs, and everything in between with confidence and warmth. You’ll manage check-ins, check-outs, bookings, and billing with grace and attention to detail. You’ll help guests celebrate honeymoons, survive business trips, or just catch a good night’s sleep. You know that a sincere smile, a clean lobby, and a well-timed “How was your trip? Whether it’s printing boarding passes or recommending where to get late-night takeout, you’ll be ready. From late-night keycards to early-bird wake-up calls, you’ll be the steady presence they can rely on. You’ll coordinate with other departments to make sure rooms are clean, keys work, and special requests are honored. Your front desk will run smoothly, quietly, and with a professionalism that makes everything feel effortless. You know that hospitality lives in tone, posture, eye contact, and the way you say someone’s name.

Basic Qualifications:

• Stay calm under pressure during peak hours, special events, or guest escalations—always aiming to solve problems with grace.
• Support emergency procedures such as fire drills, medical incidents, or evacuation coordination as trained.
• Use booking platforms (e.g., Booking.com, Expedia, Airbnb) and POS systems with accuracy and attention to detail.
• Maintain guest privacy and follow all data protection and confidentiality standards.
• Greet guests with a warm, professional attitude as they arrive—checking them in efficiently and confirming reservation details.

Preferred:

• Familiar with basic safety, privacy, and emergency protocols in hospitality settings.
• Able to check guests in and out efficiently while handling payments and documentation.
• Open to feedback and able to follow standard operating procedures consistently.
• Comfortable using booking systems like Opera, Cloudbeds, or other PMS platforms.
• Wants to grow into roles like Front Office Supervisor, Guest Services Manager, or Hotel Manager.

Benefits:

• We provide uniforms, system access, cheat sheets, and backup — no “figure it out yourself” moments.
• You’ll learn how to solve problems on the fly — overbookings, late checkouts, missing keys — and be the hero.
• We track and celebrate guest satisfaction — and we make sure you’re recognized when they mention you by name.
• You’ll help coordinate with housekeeping, maintenance, and sometimes food service — your desk is the hub.
• If you love hospitality, love solving problems, and love being the calm in a busy space — you’ll fit right in.

You’ll log guest feedback, respond to concerns, and go the extra mile to make things right when needed. Even on the busiest days, you’ll find time to offer kindness and clarity to each person who walks in. You’ll know when to follow protocol and when to offer flexibility — always with good judgment and care. You’ll represent the hotel’s voice and values with every call you answer and every key you hand over. You’re someone who thrives on making someone’s stay smoother, friendlier, and a bit more memorable. Clear communication? All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.