Jobs Suriname

Online Community Helper (Trainee)

Job Title	Online Community Helper (Trainee)
Employer	Rare Patient Voice
Adress: Country	Suriname
Address: City	Onverwacht
Work type	Full-time
Expected Salary	64703 SRD
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 27 2025

Description:

We’re hiring an Online Community Support specialist who knows how to make digital spaces feel alive, welcoming, and well cared for. You’ll be the friendly, helpful presence in our forums, social groups, and community platforms — answering questions, guiding new members, resolving issues, and sparking meaningful conversations. Your day-to-day will include welcoming new members, responding to questions, moderating discussions, and creating small moments of connection that build long-term loyalty. You’ll help manage community guidelines, encourage respectful engagement, and step in when conversations need redirection or support. But you won’t just be reacting — you’ll also be sparking engagement with polls, prompts, shoutouts, and creative ideas that help the space come alive. Whether it’s managing a live event, posting announcements, or responding to DMs, you’ll bring a personal, human tone to every interaction.

Basic Qualifications:

• Use tools like Discord bots, Notion, or Sprout Social to manage workflows, posts, and reporting.
• Welcome new members, introduce them to key resources, and help them feel at home from day one.
• Stay on top of platform updates and features (e.g., Discord threads, Reddit moderation tools, etc.).
• Help organize virtual events, AMAs, or community challenges to keep engagement high and fun.
• Create or curate memes, polls, or lightweight content that fits the tone of the space without trying too hard.

Preferred:

• Understands the balance between freedom of expression and maintaining order.
• Background or strong interest in communications, psychology, digital media, or customer success.
• Understands how to maintain a positive atmosphere and enforce community guidelines.
• Knows how to escalate technical or sensitive issues to the right internal team.
• Excited about the role of communities in brand loyalty, user support, and product improvement.

Benefits:

• Training that’s human-centered — we teach you how to de-escalate with grace.
• You’ll make the internet feel a little warmer — one comment at a time.
• Get early access to updates so you’re never out of the loop.
• Flexible hours to match community rhythms, not corporate clocks.
• We track impact by conversations and connections — not just ticket count.

You’ll gather community feedback and pass insights to our internal teams, helping improve our product and support offerings based on what real users are saying. Familiarity with platforms like Discord, Reddit, Facebook Groups, Slack, or community platforms like Circle or Discourse is great — but we’re more interested in your tone, energy, and ability to genuinely connect. You’re someone who believes online communities can be more than just message boards — they can be places people trust, return to, and grow in. If you’ve ever built a tight-knit group chat, kept a forum helpful and fun, or been the one to say, “Hey, just checking in — need help with that? Let’s build a community that feels like more than just a place to scroll — let’s make it feel like home. Let’s grow a community where people feel seen, safe, and inspired to stay.