Jobs Swaziland

IT Help Desk Technician (Intern/Trainee)

Job Title	IT Help Desk Technician (Intern/Trainee)
Employer	HiveCast Podcasts
Adress: Country	Swaziland
Address: City	Lobamba
Work type	Internship
Expected Salary	23227 SZL
Posting Date	Tue Jun 10 2025
End Date	Sun Jul 06 2025

Description:

We’re on the hunt for an IT Support Technician who lives for fixing things and making people say “Wow, that was fast. You’ll serve as the first responder to internal tech issues, solving problems before they become blockers. You’ll install, configure, and maintain workstations, peripherals, and software with precision. You’ll troubleshoot hardware, software, connectivity, and user account issues across the organization. Every support ticket is a chance for you to showcase your problem-solving skills and patience. You’ll help keep our systems updated, secure, and running like a well-oiled machine. Your attention to detail will shine in documentation, system logs, and inventory tracking. New hire starting Monday? You’ll have their gear ready, configured, and tested — no surprises.

Basic Qualifications:

• Set up, configure, and maintain desktops, laptops, printers, and peripheral devices—both Windows and macOS environments.
• Support remote teams by troubleshooting via screen-sharing tools and coordinating with vendors if hardware replacements are needed.
• Train users on new tools or systems, either through quick demos, walkthroughs, or written guides.
• Maintain a helpful, professional, and solution-oriented attitude—you're often the first impression of the IT team.
• Escalate unresolved issues to system admins or network engineers with clear documentation and context.

Preferred:

• Familiar with Windows, macOS, or Linux environments and common troubleshooting steps.
• Can assist in maintaining inventory, updating IT logs, and organizing documentation.
• Understands how to reset passwords, manage user accounts, and configure email clients.
• Pays close attention to detail when documenting steps taken or solutions provided.
• Willing to support onboarding processes by setting up accounts, hardware, and permissions.

Benefits:

• We invest in your training — CompTIA, ITIL, scripting basics, or certifications, all covered.
• You’ll contribute to improving internal processes, setup checklists, and knowledge base articles.
• Opportunities to grow into SysAdmin, DevOps, or IT Operations Lead roles.
• Access to premium tools: Remote Desktop, MDM software, ticketing systems (Jira, Freshdesk), and monitoring dashboards.
• We provide documentation, tools, and escalation paths — but your problem-solving brain is the MVP.

Documentation isn’t a chore for you — it’s a habit, because future-you will thank you. You’ll also help write internal guides so users can self-serve simple fixes. You’re the type who enjoys experimenting with new tools and automating repetitive tasks. You’ll help maintain system security, apply software updates, and assist in managing backups and licenses. No tech snobbery here — you’re patient with users of all skill levels. Colleagues will come to rely on your calm presence and quick solutions when things go wrong. You enjoy sharing knowledge and teaching others how to solve basic issues on their own. If you love being the person who quietly keeps everything running — this role is for you. If you get satisfaction from solving problems and being the tech hero in someone’s day, we want you here.