Jobs Thailand

IT Systems Support Technician (Trainee)

Job Title	IT Systems Support Technician (Trainee)
Employer	Nightrow Media
Adress: Country	Thailand
Address: City	Chiang Muan
Work type	Internship
Expected Salary	46092 THB
Posting Date	Tue Jun 10 2025
End Date	Mon Jun 23 2025

Description:

We’re hiring an IT Support Technician who’s passionate about solving technical problems and helping people work smarter. ” You’ll be the go-to person when someone’s laptop refuses to cooperate or the Wi-Fi mysteriously disappears. You know that a reboot solves a lot — but not everything — and you’re ready for the rest. You’ll set up new devices, install software, reset passwords, and handle support tickets like a boss. Whether it’s Windows, macOS, or a random network error, you’re ready to jump in and diagnose the issue. You’ll keep track of issues using a help desk system and always follow up to ensure nothing gets missed. Your attention to detail will shine in documentation, system logs, and inventory tracking. You’ll maintain IT inventory, monitor system health, and help enforce security protocols. You’ll explain tech stuff in plain English, not confusing jargon that makes people glaze over.

Basic Qualifications:

• Maintain a helpful, professional, and solution-oriented attitude—you're often the first impression of the IT team.
• Train users on new tools or systems, either through quick demos, walkthroughs, or written guides.
• Participate in IT audits or compliance checks, helping collect and verify required technical data.
• Support audio/video equipment and conferencing tools like Zoom, Teams, or Google Meet—especially for meetings or webinars.
• Guide non-technical users through step-by-step solutions patiently and clearly, avoiding jargon when possible.

Preferred:

• Can assist in maintaining inventory, updating IT logs, and organizing documentation.
• Experience supporting Microsoft 365, Google Workspace, or common SaaS platforms.
• Interested in learning more about IT certifications like CompTIA A+, Network+, or ITIL.
• Willing to assist with system updates, backups, and routine maintenance tasks.
• Pays close attention to detail when documenting steps taken or solutions provided.

Benefits:

• Your ideas to improve support tools, security policies, or onboarding kits are welcome and heard.
• If you’ve ever Googled a fix, tested it in real time, and saved the day — you’ll fit in perfectly.
• Access to premium tools: Remote Desktop, MDM software, ticketing systems (Jira, Freshdesk), and monitoring dashboards.
• Flexible hours — troubleshoot when you’re sharpest, whether that’s 8am or 8pm.
• Async-friendly support: clear ticketing systems, documentation, and zero micromanagement.

You’ll help maintain network infrastructure and assist in diagnosing connectivity issues. You’ll escalate complex problems when necessary, but you’re confident handling most things solo. We value people who take initiative, follow through, and keep things organized behind the scenes. You’ll stay up to date on the latest tools and recommend upgrades when needed. You’ll communicate clearly, follow up reliably, and always close the loop. We don’t expect you to know everything, but we do expect you to figure things out with persistence and logic. You’ll juggle multiple issues without losing your cool or missing the details. Technology should make people’s lives easier — and you’ll be the reason it does. If you get satisfaction from solving problems and being the tech hero in someone’s day, we want you here.