Jobs Togo

Customer Experience Associate (Entry-level Employee)

Job Title	Customer Experience Associate (Entry-level Employee)
Employer	AuraFleet Rentals
Adress: Country	Togo
Address: City	Aného
Work type	Flexible
Expected Salary	887023 XOF
Posting Date	Tue Jun 10 2025
End Date	Sat Jul 05 2025

Description:

We’re looking for a Customer Support Specialist who treats every message like an opportunity to make someone’s day. You’ll be helping users navigate our product, solve issues, and feel confident using what we’ve built. We’re not looking for someone to copy-paste replies — we want someone who brings empathy and clarity to every interaction. You’ll answer support tickets, resolve technical problems, and turn frustration into satisfaction. Whether it’s a billing issue or a product question, you’ll tackle it with professionalism and care. You’ll use tools like live chat, email, and phone support to communicate quickly and effectively. We value patience and the ability to stay calm under pressure, even when things get hectic. You’ll collaborate with other teams to escalate complex issues and ensure quick solutions. You’ll keep records organized, tickets updated, and notes detailed so nothing gets lost.

Basic Qualifications:

• Maintain a positive, team-first attitude—sharing knowledge, helping others troubleshoot, and celebrating customer wins.
• Stay organized while managing multiple conversations, keeping notes and tags updated for seamless follow-ups.
• Follow up with customers after resolution to ensure satisfaction and build long-term trust and loyalty.
• Support customers across global time zones and adapt communication style to match different regions or cultures.
• Document recurring issues, feature requests, and customer feedback to help improve internal processes and product development.

Preferred:

• Open to working flexible shifts, including evenings or weekends if needed.
• Able to prioritize tasks and respond according to urgency and service-level agreements (SLAs).
• Can manage difficult conversations with professionalism and a solutions-first mindset.
• Able to spot patterns in support tickets and suggest improvements to reduce repetitive issues.
• Experience preparing customer-facing guides, FAQs, or help center content is a plus.

Benefits:

• Opportunities to grow into QA, CX, onboarding, or product support roles.
• Work remotely and help real people solve real problems — with empathy, speed, and clarity.
• Your feedback helps improve the product — you’re the frontline eyes and ears.
• You’ll learn soft skills that transfer anywhere: empathy, communication, problem-solving, calm under pressure.
• Weekly team rituals include “ticket of the week,” helpful macro tips, and support memes that hit home.

You know how to stay positive and solution-focused, even when the inbox is full. You’ll contribute to our internal knowledge base so the whole team gets smarter together. You’ll partner with other departments to resolve complex problems and ensure follow-through. If you spot a trend, bug, or repeated issue, you’ll flag it and help us prevent it in the future. You’re tech-comfortable and quick to learn new tools and platforms. Tech-savviness helps — especially if you’ve used tools like Zendesk, Intercom, or similar platforms. You bring a positive attitude, a team-first mindset, and a willingness to learn every day. If you’re the type who genuinely enjoys being helpful, this is where you belong.