Jobs United States Virgin Islands

Customer Support Specialist (Trainee)

Job Title	Customer Support Specialist (Trainee)
Employer	RocketYard Motors
Adress: Country	United States Virgin Islands
Address: City	Charlotte Amalie
Work type	Part-time
Expected Salary	1124 USD
Posting Date	Wed Jun 18 2025
End Date	Mon Jul 14 2025

Description:

Join us as a Customer Support Specialist and become the go-to problem solver for our users. You’ll respond to incoming questions and requests with empathy, patience, and a genuine desire to help. Every day, you’ll respond to inquiries via email, chat, or phone with professionalism and empathy. You know that support isn’t just about answering questions — it’s about building trust and loyalty. No scripts — just smart, human conversations that leave people feeling heard and supported. Your communication style is clear, kind, and human — no robotic scripts here. Support isn’t just about fixing — it’s about listening, understanding, and building loyalty. You’ll collaborate with other teams to escalate complex issues and ensure quick solutions. You’ll manage your time well, balancing responsiveness with attention to detail.

Basic Qualifications:

• Prioritize tasks effectively, balancing urgent tickets with longer-term support projects or training.
• Track KPIs like CSAT, resolution time, and ticket volume to help evaluate and improve support team performance.
• Document recurring issues, feature requests, and customer feedback to help improve internal processes and product development.
• Ultimately, act as the voice of the company—making sure every customer feels heard, helped, and happy.
• Follow up with customers after resolution to ensure satisfaction and build long-term trust and loyalty.

Preferred:

• Understands how to document interactions accurately and follow up when needed.
• Comfortable collaborating with other departments (tech, sales, product) to resolve complex issues.
• Able to spot patterns in support tickets and suggest improvements to reduce repetitive issues.
• Strong written and verbal communication skills with a focus on empathy and clarity.
• Capable of handling high ticket volume while maintaining accuracy and professionalism.

Benefits:

• You’re not “just support” — you’re often the *only* human someone interacts with from the company.
• You’ll help update help docs, spot bugs, and make life better for customers *and* teammates.
• You’ll be empowered to suggest improvements, escalate smartly, and solve independently.
• We respect your time — breaks are encouraged, mental health is supported, and overtime isn’t normal.
• You’ll be trained, supported, and appreciated — not thrown into an inbox and forgotten.

You know how to stay positive and solution-focused, even when the inbox is full. You’ll juggle multiple conversations, prioritize tasks, and stay organized under pressure. You’ll partner with other departments to resolve complex problems and ensure follow-through. You’ll analyze patterns in support requests and offer insights that help us improve. You’ll track common issues and suggest improvements to make support smoother for everyone. If you’ve worked in support before, great — but if not, a service mindset and strong communication skills matter more. We’re building a support experience people genuinely enjoy, and you’ll be a big part of that. ” If you believe excellent support can be a company’s superpower, this is the role for you.