Jobs Venezuela

Remote Call Center Operator (Entry-level Employee)

Job Title	Remote Call Center Operator (Entry-level Employee)
Employer	IronSpire Games
Adress: Country	Venezuela
Address: City	Turmero
Work type	Full-time
Expected Salary	55023 VES
Posting Date	Wed Jun 18 2025
End Date	Mon Jun 30 2025

Description:

We’re hiring a Call Center Operator to make outbound calls for product promotion, lead follow-up, and customer reactivation — perfect for someone who’s persuasive, goal-oriented, and confident speaking with new people. You’ll answer calls from policyholders, patients, or providers regarding claims, benefits, coverage, and appointment scheduling. You’ll use web-based tools and scripts to assist with questions, resolve complaints, or guide customers through common processes. You’ll log each call with outcome notes, client interest level, and next-step tasks for future follow-up or closing. You’ll build rapport quickly, speak with energy and clarity, and adjust your tone depending on the customer’s mood or familiarity. You’ll listen carefully, ask clarifying questions, and take the time to fully understand each caller’s situation. You’ll maintain a polite and professional tone — even when handling frustrated or confused customers. You’ll escalate calls that require medical triage, advanced claim review, or supervisor intervention when necessary. You’ll help coordinate service appointments, policy renewals, or benefit changes depending on your assigned department.

Basic Qualifications:

• Document each interaction clearly in the system, including outcomes and follow-up steps.
• Meet daily or weekly call volume, resolution, and satisfaction targets.
• Attend training sessions, team meetings, or coaching check-ins to improve performance.
• Strive for a balance of speed, accuracy, and empathy in every conversation.
• Support other team members by offering guidance or jumping in during peak call times.

Preferred:

• Experience handling inbound and/or outbound calls in a customer service, support, or sales environment.
• Values patience, reliability, and communication in customer-facing work.
• Understands data privacy policies, call recording compliance, and the importance of confidentiality.
• Pays attention to details such as names, reference numbers, or policy terms while assisting customers.
• Can manage difficult callers, de-escalate tense conversations, and remain professional under pressure.

Benefits:

• Job security — people always need customer support, and we’ve got steady work for you.
• Flexible scheduling options — full-time, part-time, or seasonal shifts available.
• Supportive management team — you’ll have regular check-ins and coaching to help you succeed.
• Friendly atmosphere — you’ll work with colleagues who genuinely care about the job and each other.
• Work that’s never the same — every customer has a unique question, and every call is different.

You’ll stay up to date on plan guidelines, formularies, referral networks, and policy updates through regular training. You’ll be expected to meet performance goals such as call quality, accuracy, and call resolution time. You’ll help maintain updated lead lists, tagging prospects correctly and noting who’s opted out or requested callbacks. You’ll participate in remote training updates, feedback sessions, and peer check-ins to stay connected and supported. You’ll rotate between inbound calls, email inquiries, and chat support depending on the queue and your shift. You’ll be mentored by experienced tech support agents who will guide your problem-solving skills and system knowledge. No experience is required — just a clear speaking voice, computer literacy, and a helpful mindset. If you’re ready to connect, convince, and close — we’re ready to train you in outbound call success.