Jobs Andorra

Remote Help Desk Specialist (Trainee)

Job Title	Remote Help Desk Specialist (Trainee)
Employer	PHMG
Adress: Country	Andorra
Address: City	Sispony
Work type	Internship
Expected Salary	1419 EUR
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 17 2025

Description:

We’re hiring a Remote Tech Support Agent who thrives on helping others, loves solving problems, and can explain even the most technical fix in plain, human language. You’ll be the friendly, reliable point of contact for users experiencing technical issues — from account errors and app glitches to configuration questions and device compatibility concerns. Your daily tasks will include responding to support tickets, diagnosing problems, and ensuring users walk away with not just a fix, but confidence in using our product. You’ll troubleshoot problems via chat, email, or video calls, guiding users through steps clearly and confidently without overwhelming them with jargon. You’re the kind of person who doesn’t just solve the problem — you teach the user how to avoid it next time. You’ll collaborate with engineers when bugs arise, provide feedback to improve processes, and help update internal support documentation so we’re always evolving.

Basic Qualifications:

• Follow internal troubleshooting guides but adapt when needed—every user is different, and so are their problems.
• Provide fast, friendly, and accurate technical support to users via chat, email, or video calls—no scripts, just real help.
• Stay up-to-date on product changes, feature rollouts, and known issues through team briefings or release notes.
• Be curious, adaptable, and always ready to learn—tech changes fast, and so do the questions.
• Troubleshoot common software, hardware, and connectivity issues across various platforms and devices.

Preferred:

• Knows how to balance speed with accuracy in handling multiple support requests.
• Interested in growing into roles like Tier 2 Support, QA Analyst, or IT Specialist.
• Familiarity with ticketing systems like Zendesk, Freshdesk, or Help Scout.
• Willing to work flexible hours or shifts to support users in different time zones.
• Enjoys helping people solve problems and making tech more approachable.

Benefits:

• You’ll be empowered to fix things, not just apologize for them.
• Team chats are full of gifs, pet photos, and “win of the day” moments.
• We celebrate patience, clarity, and clever solutions — not just response time.
• Clear escalation paths so you’re not stuck Googling for hours.
• Flexible shifts that fit your life — morning, night, or somewhere in between.

You're comfortable with tools like Zendesk, Jira, or Intercom, and you have a basic understanding of operating systems, browsers, and SaaS tools. But even more important, you know how to talk to people — not just machines. Whether the issue is user error or a system bug, your goal is the same: solve the problem, make the customer feel heard, and leave them better off than when they reached out. What matters most is your reliability, problem-solving mindset, and ability to work independently in a remote setting without dropping the ball. If you’ve got a natural instinct for troubleshooting, a cool head under pressure, and the ability to explain tech in a way that makes sense, this could be the perfect role for you. Let’s raise the bar for what customer support can be.