Jobs Angola

B2B Support Specialist (Entry-level Employee)

Job Title	B2B Support Specialist (Entry-level Employee)
Employer	Cloudbeds
Adress: Country	Angola
Address: City	Cabinda
Work type	Flexible
Expected Salary	1669383 AOA
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 25 2025

Description:

We’re looking for a customer-focused and empathetic Customer Support Representative to join our remote team and assist customers with their needs. You’ll be responsible for handling customer inquiries, providing solutions, and ensuring a positive and helpful experience for every customer. You’ll assist customers with technical issues, product questions, and troubleshooting to ensure they have the best possible experience. You’ll resolve customer complaints, ensuring that each issue is addressed professionally and to the customer’s satisfaction. You’ll manage customer expectations by providing clear, concise, and helpful responses across multiple communication channels. You’ll help customers understand products and services, providing guidance on usage, benefits, and features. You’ll ensure customer satisfaction by providing thorough follow-ups and ensuring issues are fully resolved. You’ll process returns, exchanges, and refunds, following company policies and ensuring accuracy in all transactions.

Basic Qualifications:

• Follow company guidelines while still sounding human—no robotic replies, just real conversations with care and clarity.
• Track tickets using helpdesk software like Zendesk, Freshdesk, or Intercom—keeping communication organized and timely.
• Handle returns, refunds, or complaints with professionalism and empathy, aiming to resolve issues and retain trust.
• Support other team members by jumping in during busy times, sharing tips, or helping review edge-case tickets.
• Provide feedback from the frontlines—what customers love, what confuses them, what’s broken—to inform product and UX decisions.

Preferred:

• Wants to grow into roles like Customer Success Manager, QA Specialist, or Support Lead.
• Familiar with support platforms like Zendesk, Intercom, Freshdesk, or Help Scout.
• Can draft help articles, canned responses, or FAQs based on recurring questions.
• Excellent written and verbal communication skills with a calm, professional tone.
• Enjoys solving problems and turning difficult situations into positive outcomes.

Benefits:

• You’ll learn soft skills that transfer everywhere — de-escalation, listening, writing, prioritization.
• You’ll be part of a kind, fun, and supportive team that doesn’t just “deal with customers” — we help them win.
• We provide helpful macros, FAQs, and tools — but your tone and judgment make the real difference.
• You’ll work with product and engineering — your feedback improves what we build.
• Training and growth are baked in — we want you to learn and level up.

You’ll identify recurring customer issues, offering suggestions to improve service quality and customer experience. You’ll process returns, exchanges, and refunds, ensuring all requests are handled in accordance with company policies. You’ll maintain knowledge of products, services, and promotions to offer relevant solutions to customers. You’ll collaborate with other departments, ensuring customer feedback is shared and acted upon to improve services. You’ll work in an environment that values teamwork, where you’ll collaborate with other support representatives to ensure excellent service. You’ll work in a fast-paced environment, handling multiple support requests while maintaining a high standard of service. This remote role provides flexibility, allowing you to work from home while contributing to a high-performing customer service team. If you’re passionate about customer care, problem-solving, and working with a dynamic team, we’d love to have you join us.