Jobs Austria

Hospitality Front Desk Clerk (Intern/Trainee)

Job Title	Hospitality Front Desk Clerk (Intern/Trainee)
Employer	Happy Ltd
Adress: Country	Austria
Address: City	Muckendorf an der Donau
Work type	Flexible
Expected Salary	1616 EUR
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 17 2025

Description:

We’re looking for a Hotel Front Desk Clerk who understands that hospitality starts long before a guest reaches their room. You’ll welcome travelers from around the world and make their stay feel personal from the very first “Hello. ” Your job is part concierge, part problem-solver, and part memory-maker — and you wear each role with ease. You’ll manage check-ins, check-outs, bookings, and billing with grace and attention to detail. You’ll help guests celebrate honeymoons, survive business trips, or just catch a good night’s sleep. Whether it’s a room key that won’t work or a breakfast question at 5 a. ” can make someone’s day. , you’ve got it covered. You’ll coordinate with other departments to make sure rooms are clean, keys work, and special requests are honored. You’ll listen more than you speak, notice what others miss, and offer help before guests even ask. You’ll coordinate with housekeeping, maintenance, and management to make sure every guest experience is seamless.

Basic Qualifications:

• Process check-ins, check-outs, room assignments, and payments using hotel management software (e.g., Opera, Cloudbeds, or PMS systems).
• Stay calm under pressure during peak hours, special events, or guest escalations—always aiming to solve problems with grace.
• Answer phone calls and respond to guest inquiries regarding reservations, amenities, local recommendations, or special requests.
• Promote in-house services (e.g., spa, dining, room service) to enhance the guest experience and increase revenue.
• Handle late-night or early-morning shifts responsibly—managing guest arrivals, security checks, and system updates.

Preferred:

• Enjoys meeting new people and helping them have a positive experience.
• Understands how to resolve guest concerns or escalate issues to management as needed.
• Excellent communication and customer service skills to greet guests warmly and professionally.
• Excited to be part of a team that ensures comfort, satisfaction, and repeat visits.
• Familiar with basic safety, privacy, and emergency protocols in hospitality settings.

Benefits:

• You’re not just giving out keys — you’re creating comfort, calm, and confidence.
• You’ll handle check-ins, check-outs, phone calls, emails, reservations, and the occasional “we need towels.”
• Access to hotel systems like Opera, Cloudbeds, or RoomRaccoon — fully trained and supported.
• We provide training, systems, and SOPs — but your professionalism makes it personal.
• We value team handovers, clear notes, and friendly communication — no one’s flying solo here.

You’ll log issues, track patterns, and share ideas that make the entire guest experience better over time. Even on the busiest days, you’ll find time to offer kindness and clarity to each person who walks in. You’ll notice when someone needs directions, when they need space, or when they just need a smile. Clean lobby? You believe the front desk isn’t just about logistics — it’s about presence, empathy, and creating space for people to feel safe. If you see the front desk as a stage for quiet impact, we’d be honored to have you at ours. All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.