Jobs Belarus

Customer Support & Success (Trainee)

Job Title	Customer Support & Success (Trainee)
Employer	Suki.AI
Adress: Country	Belarus
Address: City	Mogilev
Work type	Remote
Expected Salary	5003 BYN
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 25 2025

Description:

We’re looking for a Customer Success Associate who’s driven by one simple thing: making customers feel seen, supported, and genuinely valued. In this role, you won’t just be answering support tickets — you’ll be guiding people through their journey with us, celebrating their wins, resolving their pain points, and becoming a trusted voice they can rely on. You’ll be that steady, reliable presence customers turn to when they’re stuck, confused, or just need a little reassurance that they’re on the right track. Your role will involve onboarding new users, responding to inquiries across multiple channels, and working behind the scenes to ensure everyone’s journey with us is smooth and frustration-free. You’ll track usage patterns, flag potential churn risks, and work closely with internal teams to turn feedback into product improvements. Whether you’re walking someone through a tricky feature, flagging bugs to the product team, or just sending a helpful how-to guide, you’ll be making a real impact every day. Clear communication is your thing — you know how to break down technical steps in plain language and always strike the right tone, whether it’s friendly, professional, or a little of both.

Basic Qualifications:

• Participate in customer satisfaction surveys and help analyze feedback to improve the experience.
• Contribute to the knowledge base by documenting common questions, edge cases, and troubleshooting steps.
• Maintain a helpful, human tone that makes people feel genuinely supported, not just managed.
• Build strong relationships with clients by understanding their goals and ensuring we're supporting their success.
• Maintain detailed notes and activity logs in the CRM so your teammates are always in the loop.

Preferred:

• Currently studying or has a background in business, communications, or tech.
• Can write helpful guides, responses, or short FAQs if needed.
• Understands onboarding flows and can guide users through activation steps.
• Can handle complaints calmly and escalate when necessary without losing trust.
• Able to explain product features in simple, helpful language to different types of users.

Benefits:

• Flexible schedule options, because customer needs don’t always follow 9 to 5.
• Wellness-friendly environment — breaks are encouraged, not guilt-tripped.
• You’ll help shape onboarding, success journeys, and retention strategy.
• We track success with heart, not just dashboards (though we love a good dashboard).
• Every day is different — you’ll solve puzzles, coach customers, and sometimes save the day.

If someone’s having a bad day, you don’t just fix the issue — you leave them smiling. You’re not afraid to ask questions, offer feedback, or suggest improvements based on what you’re hearing from users. Empathy isn’t just a buzzword to you — it’s how you operate. If you’ve ever stayed late to help a client get across the finish line, not because you had to, but because you *wanted* to — you’ll fit in perfectly here. You’ll thrive in this role if you love solving problems, enjoy meaningful interactions, and want to be part of a team that values kindness as much as performance. Let’s create customer experiences that don’t just solve problems, but leave people genuinely impressed. Let’s create the kind of support experience people remember — in the best way possible.