Jobs Belarus

User Support Agent (Entry-level Employee)

Job Title	User Support Agent (Entry-level Employee)
Employer	Sureshot Brewing
Adress: Country	Belarus
Address: City	Pinsk
Work type	Full-time
Expected Salary	4824 BYN
Posting Date	Tue Jun 10 2025
End Date	Sun Jul 06 2025

Description:

We’re looking for a Customer Support Specialist who treats every message like an opportunity to make someone’s day. You’ll provide fast, friendly, and solution-focused support across chat, email, and phone channels. From simple how-to questions to more complex product issues, you’ll be there with clear, helpful answers. You’ll be handling tickets via email, live chat, or sometimes hopping on a quick call if needed. Whether it’s a billing issue or a product question, you’ll tackle it with professionalism and care. You’ll manage multiple conversations at once without dropping the ball or losing your cool. Support isn’t just about fixing — it’s about listening, understanding, and building loyalty. You’ll be a bridge between customers and our internal teams, turning feedback into action. You’ll become an expert in our tools, features, and workflows so you can support customers confidently.

Basic Qualifications:

• Prioritize tasks effectively, balancing urgent tickets with longer-term support projects or training.
• Offer proactive support—reaching out when you spot potential issues or trends in customer behavior.
• Troubleshoot product or service issues by walking customers through steps, offering solutions, or escalating to technical teams when needed.
• Handle billing, refund, or account-related requests with clarity, professionalism, and discretion.
• Contribute to support documentation and SOPs so processes remain consistent, scalable, and easy to onboard new team members.

Preferred:

• Comfortable working with CRM platforms to log customer info, conversations, and issue history.
• Thrives in remote or hybrid environments with structured support workflows.
• Able to prioritize tasks and respond according to urgency and service-level agreements (SLAs).
• Can manage difficult conversations with professionalism and a solutions-first mindset.
• Pays close attention to customer tone, urgency, and feedback to personalize responses.

Benefits:

• You’ll learn soft skills that transfer anywhere: empathy, communication, problem-solving, calm under pressure.
• You’ll collaborate closely with product, engineering, and marketing — you won’t be siloed.
• You’ll support users through live chat, email, or help desk — no cold calls, no scripts.
• Flexible hours — respond when you’re most focused, not just during office hours.
• We measure success by customer happiness, not ticket volume alone.

No two days will be exactly the same — and that’s what excites you. You don’t just explain things — you make them easy to understand and even enjoyable to read. You’ll follow up when you say you will, and won’t let a ticket go cold. We’re big on feedback, and you’ll be a key voice in helping us improve the customer experience. You’re proactive, curious, and motivated to learn more every day. Tech-savviness helps — especially if you’ve used tools like Zendesk, Intercom, or similar platforms. You’re not afraid to say “I don’t know” — as long as you follow it up with “but I’ll find out. ” If you believe excellent support can be a company’s superpower, this is the role for you.