Jobs Benin

Inbound Call Specialist (Trainee)

Job Title	Inbound Call Specialist (Trainee)
Employer	Unbabel
Adress: Country	Benin
Address: City	Ouidah
Work type	Internship
Expected Salary	865463 XOF
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 24 2025

Description:

We’re hiring a Call Center Operator who’s friendly, focused, and ready to help customers solve problems and get the answers they need — ideal for someone who communicates clearly and stays calm under pressure. You’ll handle incoming calls from customers, answering questions, resolving issues, or directing them to the right department. You’ll be trained in medical or insurance terminology, data entry procedures, and compliance with HIPAA and other regulations. You’ll be trained online in customer service best practices, software systems, and workflow procedures. You’ll record every call with detailed notes, including the issue, resolution steps, and client satisfaction outcome. You’ll verify identity, collect or confirm personal data, and input case details into secure CRM or healthcare systems. You’ll respond calmly to callers who may be upset, confused, or facing urgent medical or financial situations. You’ll stay calm when users are frustrated, keeping your tone professional and your guidance simple and clear. You’ll report trends or service gaps so the team can improve support and customer experience.

Basic Qualifications:

• Transfer calls to the appropriate department when necessary and ensure a smooth handoff.
• Handle complaints with patience and empathy, aiming to resolve issues on the first call.
• Remain calm and composed in high-pressure or fast-paced call queues.
• Adapt to rotating shifts, holidays, or extended hours when required by business needs.
• Log technical issues or call trends that may require attention from other departments.

Preferred:

• Wants to grow into roles like Senior Operator, Team Lead, or Customer Success Manager.
• Can manage difficult callers, de-escalate tense conversations, and remain professional under pressure.
• Pays attention to details such as names, reference numbers, or policy terms while assisting customers.
• Willing to handle various communication channels including phone, email, or live chat if required.
• Clear and professional verbal communication skills with the ability to listen actively and respond empathetically.

Benefits:

• Opportunities for bonuses — your hard work gets recognized with extra rewards.
• We provide the tools — comfortable workstations, proper training, and tech support.
• Work from anywhere — with just a phone, headset, and internet, you’re ready to go.
• Paid time off and holidays — because we know you need time to recharge.
• Work-life balance — we respect your time and help you balance work with your personal life.

You’ll identify pain points and match offers to customer needs — not just push products without understanding the context. You’ll manage multiple tools at once — call center dashboards, chat windows, email tickets, and remote access tools. You’ll be expected to hit response time targets, resolution time metrics, and positive feedback goals. You’ll support seasonal campaigns, product launches, and special event pushes with enthusiasm and urgency. You’ll assist with both inbound and outbound calls related to follow-ups, reminders, or missing documentation. You’ll be mentored by experienced tech support agents who will guide your problem-solving skills and system knowledge. No prior IT experience required — just basic computer skills, a desire to learn, and a clear, helpful communication style. If you're ready to solve problems and make tech feel simple, we’re ready to train you in technical support.