Jobs Bosnia and Herzegovina

Remote Customer Success Assistant (Intern/Trainee)

Job Title	Remote Customer Success Assistant (Intern/Trainee)
Employer	The Cheese Lady
Adress: Country	Bosnia and Herzegovina
Address: City	Cazin
Work type	Remote
Expected Salary	2074 BAM
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 18 2025

Description:

We’re looking for a dedicated and friendly Customer Support Representative to join our remote team and provide exceptional service to our clients. You’ll be responsible for handling customer inquiries, providing solutions, and ensuring a positive and helpful experience for every customer. You’ll assist with troubleshooting, product information, and issue resolution, ensuring customers feel valued and heard. You’ll document customer interactions in our CRM system, ensuring that all issues and resolutions are tracked and followed up on. You’ll help resolve complaints, turning negative experiences into positive ones by offering timely solutions. You’ll work closely with other departments to escalate and resolve complex issues that require additional attention. You’ll keep customers informed about product updates, promotions, and policies, ensuring clear communication at all times. You’ll process returns, exchanges, and refunds, following company policies and ensuring accuracy in all transactions.

Basic Qualifications:

• Collaborate with other teams (tech, billing, operations) to get answers or solutions for customer needs quickly.
• Flag recurring problems or pain points so the product team can improve long-term experience and reduce friction.
• Keep a positive attitude and sense of curiosity—support is a fast-moving space where learning never stops.
• Participate in training sessions, weekly check-ins, and team retros to improve processes and stay aligned.
• Manage confidential information securely and follow internal data/privacy protocols.

Preferred:

• Understands how to de-escalate situations and maintain a positive customer experience.
• Values being part of a team that helps people feel heard, supported, and respected.
• Comfortable learning product details to provide fast and accurate support.
• Wants to grow into roles like Customer Success Manager, QA Specialist, or Support Lead.
• Willing to participate in feedback loops to improve processes and support quality.

Benefits:

• You’re not just closing tickets — you’re building trust and human connection.
• You’ll be part of a kind, fun, and supportive team that doesn’t just “deal with customers” — we help them win.
• Weekly support syncs are about learning, sharing, and staying connected — not pressure.
• We support async-first communication — fewer meetings, more focused chats.
• Training and growth are baked in — we want you to learn and level up.

You’ll assist with processing orders, including returns, exchanges, and refunds, ensuring accuracy in all transactions. You’ll ensure customers are satisfied with their service by following up after interactions and resolving any outstanding concerns. You’ll work with the sales team to upsell products and services where appropriate, enhancing the customer experience. You’ll assist with onboarding new customers, answering their questions, and ensuring they have the necessary resources to succeed. You’ll track customer satisfaction metrics, identifying opportunities for improvement and sharing insights with the team. You’ll work in a fast-paced environment, handling multiple support requests while maintaining a high standard of service. This remote role provides flexibility, allowing you to work from home while contributing to a high-performing customer service team. If you’re passionate about customer care, problem-solving, and working with a dynamic team, we’d love to have you join us.