Jobs Burundi

Client Success Specialist (Intern/Trainee)

Job Title	Client Success Specialist (Intern/Trainee)
Employer	Zenjob
Adress: Country	Burundi
Address: City	Bubanza
Work type	Internship
Expected Salary	4201878 BIF
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 18 2025

Description:

We’re looking for a Customer Success Associate who’s driven by one simple thing: making customers feel seen, supported, and genuinely valued. Your day-to-day will revolve around making sure our customers feel confident, supported, and genuinely happy using our product or service. You’ll handle onboarding for new clients, follow up with existing users to ensure their continued success, and step in when something goes off track — with empathy, urgency, and a solutions-first mindset. You’ll answer questions, follow up on issues, and proactively check in to make sure everything’s running smoothly. You know how to stay calm under pressure and can turn even a frustrated message into a chance to impress. You’re not afraid to speak up when something isn’t working, and you care deeply about both the customer and the company’s growth. You’re organized, responsive, and always thinking about how to make the experience better for the next person.

Basic Qualifications:

• Celebrate customer wins and milestones—big or small—to foster positive engagement.
• Organize and host check-ins, product walkthroughs, or Q&A sessions based on client needs and stage.
• Monitor customer activity and proactively reach out to offer tips, training, or solutions before issues arise.
• Be the calm voice when things go wrong—whether it's a bug, delay, or confusion, your empathy matters.
• Track recurring issues and share insights with the product team to reduce friction and improve UX.

Preferred:

• Strong communication skills with a focus on clarity, empathy, and professionalism.
• Understands how to build relationships and foster long-term customer satisfaction.
• Naturally proactive — follows up with clients and anticipates their needs.
• Knows how to manage multiple customer accounts or conversations simultaneously.
• Curious about how customers use the product and how to help them get more value.

Benefits:

• You’ll build real relationships with customers who remember your name.
• Career growth is real — many of our team leads started here.
• Flexible schedule options, because customer needs don’t always follow 9 to 5.
• You’ll never be thrown into calls blind — full context and team backup always provided.
• Access to training, templates, and customer psychology tips that help you grow fast.

Your follow-through is flawless — you don’t just promise to help, you actually do it. You don’t need to have all the answers up front, but you know how to find them — and how to explain them without jargon. Empathy isn’t just a buzzword to you — it’s how you operate. You're proactive, responsive, and quietly obsessed with customer happiness. You’ll thrive in this role if you love solving problems, enjoy meaningful interactions, and want to be part of a team that values kindness as much as performance. Let’s create customer experiences that don’t just solve problems, but leave people genuinely impressed. Let’s create the kind of support experience people remember — in the best way possible.