Jobs Comoros

Inbound Support Associate (Trainee)

Job Title	Inbound Support Associate (Trainee)
Employer	Silverpath Robotics
Adress: Country	Comoros
Address: City	Mirontsy
Work type	Internship
Expected Salary	613995 KMF
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 27 2025

Description:

We’re seeking a motivated and empathetic Customer Support Representative to join our remote team and deliver excellent customer service. You’ll be responsible for handling customer inquiries, providing solutions, and ensuring a positive and helpful experience for every customer. You’ll assist with troubleshooting, product information, and issue resolution, ensuring customers feel valued and heard. You’ll resolve customer complaints, ensuring that each issue is addressed professionally and to the customer’s satisfaction. You’ll escalate complex issues to the appropriate team, ensuring that all customer concerns are addressed effectively and efficiently. You’ll help customers understand products and services, providing guidance on usage, benefits, and features. You’ll manage customer complaints with a professional and calm approach, turning negative experiences into positive resolutions. You’ll assist with order processing, including tracking shipments, handling returns, and facilitating exchanges or refunds.

Basic Qualifications:

• Maintain a calm and helpful tone even when conversations are difficult—you're the face of the brand in those moments.
• Help users troubleshoot common issues, walk them through steps, and escalate more complex problems to the right team.
• Participate in training sessions, weekly check-ins, and team retros to improve processes and stay aligned.
• Assist in improving support documentation by identifying outdated articles or writing new ones based on common questions.
• Support other team members by jumping in during busy times, sharing tips, or helping review edge-case tickets.

Preferred:

• Can work independently in a remote environment and communicate with teammates proactively.
• Familiar with using CRM systems and logging customer interactions consistently.
• Experience handling customer inquiries via email, chat, or phone support.
• Able to manage multiple conversations at once while staying organized and focused.
• Willing to participate in feedback loops to improve processes and support quality.

Benefits:

• We value quality over quantity — thoughtful replies > canned answers.
• Access to modern support tools like Intercom, Zendesk, HelpScout, and Notion — no outdated systems here.
• Your suggestions can shape how we support customers going forward.
• You’ll have input into help docs, processes, and how we support better every day.
• We provide helpful macros, FAQs, and tools — but your tone and judgment make the real difference.

You’ll assist with account management, helping customers navigate their accounts, update information, and resolve access issues. You’ll help customers with order-related issues, ensuring that orders are processed and shipped correctly. You’ll work with the sales team to upsell products and services where appropriate, enhancing the customer experience. You’ll assist with onboarding new customers, answering their questions, and ensuring they have the necessary resources to succeed. You’ll work in a fast-paced environment, managing multiple support tickets simultaneously while maintaining a professional demeanor. You’ll ensure that all support tickets are handled promptly and that customers are kept informed about the status of their issues. This remote role offers flexibility, allowing you to work from anywhere while providing outstanding support to our customer base. If you’re passionate about helping others, solving problems, and working in a collaborative team, we’d love to have you join us.