Jobs Cuba

IT Operations Technician (Entry-level Employee)

Job Title	IT Operations Technician (Entry-level Employee)
Employer	Brightquartz Minerals
Adress: Country	Cuba
Address: City	Cienfuegos
Work type	Internship
Expected Salary	32321 CUP
Posting Date	Tue Jun 10 2025
End Date	Fri Jul 04 2025

Description:

We’re seeking an IT Support Technician who’s equal parts tech-savvy and people-friendly. You’ll handle hardware setups, software installs, user accounts, and troubleshoot issues across multiple platforms. You know that a reboot solves a lot — but not everything — and you’re ready for the rest. When users run into trouble, you’ll walk them through fixes with clarity and patience. You’ll log, track, and resolve support tickets with accuracy, speed, and a helpful attitude. You’ll respond to support tickets, manage inventory, and ensure all equipment is running smoothly. You’ll help maintain our internal infrastructure, including Wi-Fi, workstations, and cloud-based services. You’ll maintain IT inventory, monitor system health, and help enforce security protocols. You’re not afraid of command lines, but you’re also great at clicking through GUI-based setups.

Basic Qualifications:

• Participate in IT audits or compliance checks, helping collect and verify required technical data.
• Help manage cloud services and SaaS tools, ensuring they are properly configured and integrated with user accounts.
• Document common technical issues and solutions in internal knowledge bases to streamline future troubleshooting.
• Maintain a helpful, professional, and solution-oriented attitude—you're often the first impression of the IT team.
• Assist in onboarding and offboarding employees—setting up workstations, configuring software, and deactivating access securely.

Preferred:

• Understands how to reset passwords, manage user accounts, and configure email clients.
• Comfortable using ticketing systems like Jira, Freshservice, or ServiceNow to manage support requests.
• Capable of diagnosing and resolving issues related to connectivity, permissions, or user access.
• Open to working in environments that support hybrid or remote users across time zones.
• Can follow escalation procedures when problems exceed first-level support.

Benefits:

• Every “it’s working now!” moment happens because of you.
• We provide documentation, tools, and escalation paths — but your problem-solving brain is the MVP.
• Flexible hours — troubleshoot when you’re sharpest, whether that’s 8am or 8pm.
• Access to premium tools: Remote Desktop, MDM software, ticketing systems (Jira, Freshdesk), and monitoring dashboards.
• You’ll help reduce downtime, prevent issues, and create a calm, efficient tech environment.

You’ll assist in onboarding by setting up devices, accounts, and making sure everything runs smoothly from day one. Security is top of mind, and you’ll help enforce policies that keep systems and data safe. You’ll test hardware, replace faulty components, and troubleshoot mysterious glitches with tenacity. You’re just as comfortable helping a C-level exec as you are supporting a new intern. You’ll communicate clearly, follow up reliably, and always close the loop. You’re organized, methodical, and you don’t panic under pressure. If you’ve ever explained to someone how to connect to Wi-Fi over the phone without losing your mind — you’ll do great here. You don’t just fix — you anticipate, improve, and streamline wherever possible. If you get satisfaction from solving problems and being the tech hero in someone’s day, we want you here.