Jobs Denmark

Customer Happiness Agent (Trainee)

Job Title	Customer Happiness Agent (Trainee)
Employer	Suki.AI
Adress: Country	Denmark
Address: City	Dronninglund
Work type	Remote
Expected Salary	7145 DKK
Posting Date	Tue Jun 10 2025
End Date	Wed Jun 18 2025

Description:

We’re hiring a friendly and customer-focused Customer Support Representative to join our remote team and deliver outstanding service. You’ll be responsible for handling customer inquiries, providing solutions, and ensuring a positive and helpful experience for every customer. You’ll assist customers with technical issues, product questions, and troubleshooting to ensure they have the best possible experience. You’ll resolve customer complaints, ensuring that each issue is addressed professionally and to the customer’s satisfaction. You’ll escalate complex issues to the appropriate team, ensuring that all customer concerns are addressed effectively and efficiently. You’ll work closely with the team to escalate complex issues, ensuring customers receive timely solutions. You’ll work closely with other team members to ensure that customers receive the most accurate and up-to-date information. You’ll provide feedback to the team regarding recurring customer concerns, helping improve products and services.

Basic Qualifications:

• Balance speed and quality—respond quickly, but not at the expense of a helpful, complete answer.
• Track response times, satisfaction scores, and other KPIs to ensure you're meeting or exceeding support goals.
• Track tickets using helpdesk software like Zendesk, Freshdesk, or Intercom—keeping communication organized and timely.
• Support other team members by jumping in during busy times, sharing tips, or helping review edge-case tickets.
• Respond to customer inquiries via email, chat, or phone with a friendly, clear, and solution-focused tone.

Preferred:

• Able to manage multiple conversations at once while staying organized and focused.
• Understands the importance of empathy, patience, and clarity in every interaction.
• Can work independently in a remote environment and communicate with teammates proactively.
• Can draft help articles, canned responses, or FAQs based on recurring questions.
• Willing to participate in feedback loops to improve processes and support quality.

Benefits:

• Training and growth are baked in — we want you to learn and level up.
• Opportunities to grow into QA, onboarding, CX, or operations roles as you build confidence.
• We respect your boundaries — off-time is off, and mental health matters here.
• You’re not just closing tickets — you’re building trust and human connection.
• Every conversation you have makes someone’s day easier — and that matters.

You’ll assist with account management, helping customers navigate their accounts, update information, and resolve access issues. You’ll ensure customers are satisfied with their service by following up after interactions and resolving any outstanding concerns. You’ll work to resolve complaints and provide feedback on recurring issues to improve the customer experience and service quality. You’ll collaborate with other departments, ensuring customer feedback is shared and acted upon to improve services. You’ll work in a fast-paced environment, managing multiple support tickets simultaneously while maintaining a professional demeanor. You’ll track and report customer issues and feedback to improve our service processes and product offerings. If you’re a problem-solver with a passion for customer service and communication, we’d love to have you on our team. If you’re passionate about customer care, problem-solving, and working with a dynamic team, we’d love to have you join us.