Jobs Denmark

Product Support Specialist (Trainee)

Job Title	Product Support Specialist (Trainee)
Employer	Progeny Coffee
Adress: Country	Denmark
Address: City	Stoholm
Work type	Full-time
Expected Salary	7159 DKK
Posting Date	Tue Jun 10 2025
End Date	Sat Jul 05 2025

Description:

We’re looking for a Customer Support Specialist who treats every message like an opportunity to make someone’s day. You’ll handle incoming questions, troubleshoot issues, and make sure every customer feels heard and helped. Your goal isn’t just to fix issues — it’s to leave people feeling genuinely cared for. You know that support isn’t just about answering questions — it’s about building trust and loyalty. You’ll troubleshoot issues, guide users step by step, and follow up to make sure everything’s resolved. You’ll use tools like live chat, email, and phone support to communicate quickly and effectively. You’ll be the voice of the brand, so clear and kind communication is a must. You’ll be a bridge between customers and our internal teams, turning feedback into action. You’ll become an expert in our tools, features, and workflows so you can support customers confidently.

Basic Qualifications:

• Ultimately, act as the voice of the company—making sure every customer feels heard, helped, and happy.
• Provide onboarding assistance, usage tips, or knowledge base links to help customers get the most value from the product or service.
• Monitor support channels and ticket queues throughout the day to maintain fast and consistent response times.
• Respond promptly to customer inquiries via email, chat, or phone—delivering clear, helpful, and friendly support every time.
• Track and manage customer requests using helpdesk tools like Zendesk, Freshdesk, Intercom, or HubSpot to ensure follow-through and resolution.

Preferred:

• Familiar with tools like Zendesk, Freshdesk, Intercom, or HubSpot Service Hub.
• Able to prioritize tasks and respond according to urgency and service-level agreements (SLAs).
• Experience preparing customer-facing guides, FAQs, or help center content is a plus.
• Capable of handling high ticket volume while maintaining accuracy and professionalism.
• Willing to participate in ongoing training to stay updated on product or service changes.

Benefits:

• Your feedback helps improve the product — you’re the frontline eyes and ears.
• Opportunities to grow into QA, CX, onboarding, or product support roles.
• You’ll help update help docs, spot bugs, and make life better for customers *and* teammates.
• Every “thank you” message, 5-star CSAT, or happy emoji goes to you — and we’ll celebrate it too.
• Flexible hours — respond when you’re most focused, not just during office hours.

If a customer is upset, you know how to de-escalate and bring calm to the situation. You’re calm under pressure and know how to manage expectations when things get complicated. You love learning new tools and can adapt quickly to product changes and updates. If you spot a trend, bug, or repeated issue, you’ll flag it and help us prevent it in the future. You’re proactive, curious, and motivated to learn more every day. Whether helping a beginner or a power user, you know how to adapt your tone and approach. You’re not afraid to say “I don’t know” — as long as you follow it up with “but I’ll find out. ” If you believe excellent support can be a company’s superpower, this is the role for you.