Jobs Dominican Republic

Client Happiness Associate (Entry-level Employee)

Job Title	Client Happiness Associate (Entry-level Employee)
Employer	OrbitTrail Drones
Adress: Country	Dominican Republic
Address: City	Bavaro
Work type	Internship
Expected Salary	87172 DOP
Posting Date	Tue Jun 10 2025
End Date	Tue Jul 01 2025

Description:

We’re seeking a Customer Success Associate who sees every interaction as a chance to build trust, offer clarity, and leave someone feeling better than when they reached out. You’ll be the empathetic, knowledgeable point of contact for our customers, ensuring they feel confident and cared for every time they interact with us. You’re the type who remembers customer preferences, checks in before they even have to ask, and celebrates their wins like they’re your own. You’ll answer questions, follow up on issues, and proactively check in to make sure everything’s running smoothly. You’ll track usage patterns, flag potential churn risks, and work closely with internal teams to turn feedback into product improvements. Your day-to-day will involve answering customer questions, offering proactive advice, flagging potential churn risks, and collaborating across teams to improve the overall user experience. You know how to read between the lines and pick up on what’s *really* being asked, even if the customer doesn’t quite have the words.

Basic Qualifications:

• Help train new teammates by sharing onboarding materials or joining their first customer calls.
• Guide new customers through onboarding, making sure they’re set up for long-term satisfaction and retention.
• Treat every customer interaction as a chance to build trust and make their journey easier.
• Participate in customer satisfaction surveys and help analyze feedback to improve the experience.
• Balance multiple accounts with different priorities—organization and time management are your best friends.

Preferred:

• Able to explain product features in simple, helpful language to different types of users.
• Organized and consistent with note-taking, follow-ups, and task tracking.
• Sees themselves growing into Customer Success Management or Account Management roles.
• Naturally proactive — follows up with clients and anticipates their needs.
• Pays attention to feedback and identifies opportunities for process improvement.

Benefits:

• We use tools that make your life easier — not random platforms duct-taped together.
• You’ll become an expert in our product — and get paid to teach others how to win with it.
• No cold calls — only warm conversations with people already using the product.
• Bonus points (and real bonuses) for going above and beyond, not just tickets closed.
• Every day is different — you’ll solve puzzles, coach customers, and sometimes save the day.

Your follow-through is flawless — you don’t just promise to help, you actually do it. You’re great at managing your time, staying organized, and juggling multiple conversations without dropping the ball. Empathy isn’t just a buzzword to you — it’s how you operate. You love turning small interactions into memorable moments that build loyalty and trust. If you’re the kind of person who remembers customer names and celebrates their little wins, we want to work with you. This is a role for someone who listens first, solves second, and always puts people at the heart of the product. Let’s create the kind of support experience people remember — in the best way possible.