Jobs Dominican Republic

Community Success Manager (Entry-level Employee)

Job Title	Community Success Manager (Entry-level Employee)
Employer	Omnea
Adress: Country	Dominican Republic
Address: City	Los Alcarrizos
Work type	Flexible
Expected Salary	89379 DOP
Posting Date	Tue Jun 10 2025
End Date	Wed Jul 02 2025

Description:

We’re hiring a creative and enthusiastic Community Manager to help grow, engage, and support our online community. You’ll be responsible for developing and executing strategies that foster positive interactions, encourage engagement, and strengthen brand loyalty. You’ll create engaging content for social media platforms, forums, and other community channels, encouraging interaction and participation. You’ll manage and monitor community platforms, responding to comments and resolving any issues or concerns promptly. You’ll track community sentiment, provide insights on trends and feedback, and work with the marketing team to enhance the community experience. You’ll track key metrics, analyze community sentiment, and provide actionable insights to enhance engagement strategies. You’ll collaborate with influencers and partners to increase brand visibility and engage with a larger audience. You’ll organize and promote virtual events, such as Q&A sessions, webinars, and online meetups, to boost community participation.

Basic Qualifications:

• Above all, nurture a space where people connect, grow, and keep coming back—not because they have to, but because they want to.
• Collaborate with social or content teams to amplify community voices and achievements.
• Develop onboarding flows and welcome experiences that make new members feel seen, included, and excited to participate.
• Be available for real-time engagement during key moments—launches, crises, or celebrations.
• Organize community meetups—virtual or in-person—and manage logistics, invites, and follow-ups.

Preferred:

• Thrives on helping people feel seen, heard, and involved in a shared mission.
• Can document processes, FAQs, and playbooks for internal or external use.
• Knows how to create community guidelines, onboarding flows, and welcome messages.
• Comfortable addressing both praise and criticism in a professional, empathetic tone.
• Can recognize super-users, ambassadors, or potential moderators and nurture relationships.

Benefits:

• You’ll be part moderator, part event planner, part hype machine — and we celebrate every hat you wear.
• We support async work — handle community flow in your way, not tied to a 9–5.
• You’ll learn how to spot what’s working, adjust tone, and grow engagement with intention.
• You’ll be empowered to lead, test, and even break things (gently).
• We don’t track success by “how many messages” — we look for meaning, connection, and trust.

You’ll organize online events, contests, and other initiatives to encourage interaction and foster a sense of belonging within the community. You’ll develop a voice for the community, ensuring content and interactions reflect the brand’s tone and messaging. You’ll develop and maintain relationships with community influencers and advocates to expand brand reach and drive engagement. You’ll ensure that community feedback is shared with the relevant teams to inform product development and customer service strategies. You’ll collaborate with other departments, such as content and customer support, to address community needs and enhance brand experience. You’ll collaborate with the customer support team to handle service-related concerns and ensure a smooth experience for users. This remote role offers flexibility, allowing you to work from anywhere while building a strong and supportive online community. If you're passionate about creating meaningful connections, building communities, and driving engagement, we’d love to hear from you.