Jobs Egypt

Help Desk Call Agent (Trainee)

Job Title	Help Desk Call Agent (Trainee)
Employer	CraftNest Woodworks
Adress: Country	Egypt
Address: City	Al Mahallah al Kubra
Work type	Internship
Expected Salary	72897 EGP
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 26 2025

Description:

We’re hiring a Call Center Operator for technical support — ideal for someone who’s patient, tech-savvy, and able to explain solutions clearly to customers of all levels. You’ll contact potential and existing customers to introduce offers, explain benefits, and guide them through purchase or signup processes. You’ll be trained to use call scripts, CRM tools, and objection-handling techniques to keep conversations flowing and results strong. You’ll be trained to use diagnostic tools, scripts, and knowledge bases to identify and resolve common technical concerns. You’ll follow detailed scripts and decision trees to ensure accurate information is shared and the proper steps are followed. You’ll listen carefully, ask clarifying questions, and take the time to fully understand each caller’s situation. You’ll respond calmly to callers who may be upset, confused, or facing urgent medical or financial situations. You’ll escalate calls that require medical triage, advanced claim review, or supervisor intervention when necessary. You’ll monitor system status updates, outages, or bugs to provide timely and accurate updates during live incidents.

Basic Qualifications:

• Handle complaints with patience and empathy, aiming to resolve issues on the first call.
• Adapt to rotating shifts, holidays, or extended hours when required by business needs.
• Follow up with customers as needed to confirm resolution or provide further assistance.
• Use multiple systems or software tools at once while staying focused and clear on the call.
• Transfer calls to the appropriate department when necessary and ensure a smooth handoff.

Preferred:

• Able to adapt communication style depending on the customer's mood, tone, or language fluency.
• Enjoys solving problems, providing support, and making a positive impression by phone.
• Values patience, reliability, and communication in customer-facing work.
• Comfortable working in high-volume call settings while maintaining a calm and helpful tone.
• Willing to handle various communication channels including phone, email, or live chat if required.

Benefits:

• Paid training — we’ll set you up for success, even if you have no previous experience.
• Opportunities for bonuses — your hard work gets recognized with extra rewards.
• We provide the tools — comfortable workstations, proper training, and tech support.
• Your input matters — feedback from operators helps us improve training and systems.
• Job security — people always need customer support, and we’ve got steady work for you.

You’ll stay up to date on plan guidelines, formularies, referral networks, and policy updates through regular training. You’ll be expected to follow call center policies, do-not-call regulations, and data privacy protocols. You’ll work with a team of other agents, nurses, or case managers depending on the service structure. You’ll document all conversations in compliance with legal and organizational standards for privacy and reporting. You’ll work independently while being part of a supportive, collaborative call center team. You’ll rotate between B2C and B2B outreach depending on client campaigns and market demand. No experience required — just confidence, coachability, and the drive to succeed through structured effort. If you're ready to solve problems and make tech feel simple, we’re ready to train you in technical support.