Jobs El Salvador

Hotel Guest Experience Agent (Trainee)

Job Title	Hotel Guest Experience Agent (Trainee)
Employer	VCS Accountancy
Adress: Country	El Salvador
Address: City	San Jose Villanueva
Work type	Part-time
Expected Salary	11055 SVC
Posting Date	Tue Jun 10 2025
End Date	Tue Jun 17 2025

Description:

We’re hiring a Hotel Front Desk Clerk who sees every arrival as the start of a story and every departure as a chance to be remembered. You’ll greet guests with genuine warmth, making them feel seen, safe, and welcome — no matter the hour. From late-night arrivals to early-morning departures, you’ll be the steady, friendly presence guests count on. You’ll manage check-ins, check-outs, bookings, and billing with grace and attention to detail. You’ll become an expert in our booking system, knowing how to juggle overbookings, upgrades, and special requests like a pro. You’ll turn a simple check-in into a warm welcome, and a checkout into a sincere “come back soon. m. You’ll maintain a calm, polished front desk even during the rush of weekend arrivals or conference crowds. You’ll be the quiet fixer of little hiccups — a room that’s too warm, a lightbulb out, a taxi that’s running late. You’ll listen more than you speak, notice what others miss, and offer help before guests even ask. You’ll use our property management system like a pro, but your real power is in making people feel cared for.

Basic Qualifications:

• Promote in-house services (e.g., spa, dining, room service) to enhance the guest experience and increase revenue.
• Coordinate room upgrades or loyalty perks for eligible guests and ensure preferences are noted for future stays.
• Assist in generating and reviewing shift reports, night audits, and occupancy stats when needed.
• Use booking platforms (e.g., Booking.com, Expedia, Airbnb) and POS systems with accuracy and attention to detail.
• Follow dress code, grooming, and communication standards to reflect the hotel’s brand and values.

Preferred:

• Capable of handling confidential information and guest preferences with discretion.
• Willing to help with luggage assistance, wake-up calls, or other guest services.
• Capable of answering calls, responding to emails, and managing reservation inquiries.
• Can collaborate with housekeeping, maintenance, and management for smooth operations.
• Familiar with local attractions, services, and amenities to assist with guest questions.

Benefits:

• Access to hotel systems like Opera, Cloudbeds, or RoomRaccoon — fully trained and supported.
• We provide training, systems, and SOPs — but your professionalism makes it personal.
• You’re not just giving out keys — you’re creating comfort, calm, and confidence.
• And yes, we’ll train you for check-in systems, emergencies, and how to politely deal with a very late guest.
• Flexible shifts — morning, evening, or overnight — to fit your lifestyle or preference.

You’ll learn guest preferences, celebrate returning visitors, and bring warmth to every interaction. Even on the busiest days, you’ll find time to offer kindness and clarity to each person who walks in. You’ll notice when someone needs directions, when they need space, or when they just need a smile. You believe that true hospitality is in the little things — tone, timing, and genuine attention. You’ll remember frequent guests by name and greet newcomers like they already belong. Clear communication? If you believe great hospitality lives in the details, the tone, and the extra five seconds of care — this job is yours. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.