Jobs Ethiopia

Online Community Lead (Trainee)

Job Title	Online Community Lead (Trainee)
Employer	TwilightTone Music
Adress: Country	Ethiopia
Address: City	Bahir Dar
Work type	Flexible
Expected Salary	245110 ETB
Posting Date	Tue Jun 10 2025
End Date	Sat Jun 28 2025

Description:

We’re hiring a creative and enthusiastic Community Manager to help grow, engage, and support our online community. You’ll be responsible for developing and executing strategies that foster positive interactions, encourage engagement, and strengthen brand loyalty. You’ll develop and execute strategies to encourage user interaction, build relationships, and maintain a strong community presence. You’ll monitor online discussions, responding to comments and messages, and resolving any issues that arise in a timely manner. You’ll track community sentiment, provide insights on trends and feedback, and work with the marketing team to enhance the community experience. You’ll help resolve any issues or conflicts within the community, ensuring a positive and respectful atmosphere. You’ll track engagement metrics, analyze data, and provide feedback to improve community strategies and user satisfaction. You’ll engage with influencers, brand advocates, and thought leaders to expand the community’s reach and influence.

Basic Qualifications:

• Collaborate with marketing, product, and support teams to relay updates, announcements, and customer insights.
• Above all, nurture a space where people connect, grow, and keep coming back—not because they have to, but because they want to.
• Track community health using engagement metrics, sentiment analysis, and feedback reports—what’s working, what’s not, and why.
• Adjust tone, format, or channel approach based on platform norms and audience preferences.
• Create community highlights, recaps, or newsletters that showcase what’s happening and celebrate members.

Preferred:

• Pays attention to tone, inclusivity, and brand consistency in all communications.
• Can document processes, FAQs, and playbooks for internal or external use.
• Organized with calendars, feedback loops, and multi-channel communication strategies.
• Familiar with basic analytics — tracking engagement, growth, and retention trends.
• Can manage multiple time zones and maintain active engagement in async environments.

Benefits:

• We love when you bring in new ideas — games, live chats, theme weeks, meme drops? Let’s try it.
• You’ll be the reason people stick around — long after the marketing campaign is done.
• You’ll be part moderator, part event planner, part hype machine — and we celebrate every hat you wear.
• Opportunities to grow into Head of Community, CX, content, or even brand strategy.
• We provide clear tone guides, tools, and systems — but your empathy, wit, and presence make it work.

You’ll organize and manage online events, including webinars, product launches, and live chats, to foster further engagement. You’ll analyze community engagement metrics to assess the success of strategies and identify areas for improvement. You’ll analyze data to track community growth and engagement, providing reports to leadership and offering recommendations for improvements. You’ll assist in handling customer feedback, working with customer support to resolve any service-related issues and improve the experience. You’ll collaborate with other departments, such as content and customer support, to address community needs and enhance brand experience. You’ll report on community growth, engagement metrics, and feedback, suggesting improvements for future strategies. This remote role offers flexibility, allowing you to manage the community and contribute to its growth from anywhere. If you’re passionate about building relationships, driving engagement, and creating a positive online environment, we want you to join our team.