Jobs France

Customer Value Specialist (Entry-level Employee)

Job Title	Customer Value Specialist (Entry-level Employee)
Employer	The People vs. Coffee
Adress: Country	France
Address: City	Saint-Cloud
Work type	Part-time
Expected Salary	984 EUR
Posting Date	Tue Jun 10 2025
End Date	Mon Jul 07 2025

Description:

We’re seeking a Customer Success Associate who sees every interaction as a chance to build trust, offer clarity, and leave someone feeling better than when they reached out. You’ll be the friendly voice (or message) that helps users navigate our product, offering guidance, empathy, and practical solutions when they need it most. You’ll be that steady, reliable presence customers turn to when they’re stuck, confused, or just need a little reassurance that they’re on the right track. You’ll answer questions, follow up on issues, and proactively check in to make sure everything’s running smoothly. Whether it’s guiding a new user through onboarding or checking in with a longtime client to ensure things are still going great, you’re always looking for ways to make the experience smoother. Whether you’re walking someone through a tricky feature, flagging bugs to the product team, or just sending a helpful how-to guide, you’ll be making a real impact every day. Clear communication is your thing — you know how to break down technical steps in plain language and always strike the right tone, whether it’s friendly, professional, or a little of both.

Basic Qualifications:

• Guide new customers through onboarding, making sure they’re set up for long-term satisfaction and retention.
• Maintain detailed notes and activity logs in the CRM so your teammates are always in the loop.
• Organize and host check-ins, product walkthroughs, or Q&A sessions based on client needs and stage.
• Join weekly team syncs to share learnings, blockers, and success stories from your accounts.
• Collaborate with marketing to gather case studies, testimonials, or user feedback stories.

Preferred:

• Can write helpful guides, responses, or short FAQs if needed.
• Willing to take initiative and reach out even when the customer hasn't.
• Currently studying or has a background in business, communications, or tech.
• Strong communication skills with a focus on clarity, empathy, and professionalism.
• Comfortable analyzing customer behavior and usage data to offer relevant guidance.

Benefits:

• We listen to customers *and* to you — your experience improves the process.
• Your ideas for improving support aren’t ignored — they go into action.
• Regular customer feedback shared in team calls — because hearing “you saved my day” never gets old.
• We track success with heart, not just dashboards (though we love a good dashboard).
• Get to know departments across the company — CS is the glue holding it all together.

You’re calm when things get hectic, fast when things need fixing, and warm no matter the mood of the message you’re answering. You don’t need to have all the answers up front, but you know how to find them — and how to explain them without jargon. Empathy isn’t just a buzzword to you — it’s how you operate. If you’ve ever stayed late to help a client get across the finish line, not because you had to, but because you *wanted* to — you’ll fit in perfectly here. If you’ve ever sent a follow-up message just to make sure someone’s okay — you’re probably exactly who we’re looking for. Let’s create support that actually *feels* like support. Let’s create the kind of support experience people remember — in the best way possible.