Jobs Gambia

Customer Care Coordinator (Trainee)

Job Title	Customer Care Coordinator (Trainee)
Employer	Clever
Adress: Country	Gambia
Address: City	Abuko
Work type	Remote
Expected Salary	114311 GMD
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 20 2025

Description:

We’re looking for a Customer Support Specialist who genuinely enjoys helping people and solving problems. You’ll be the friendly, knowledgeable voice our customers turn to when they have questions, concerns, or feedback. Your goal isn’t just to fix issues — it’s to leave people feeling genuinely cared for. You’ll guide users through troubleshooting steps, product questions, and account concerns with patience and clarity. You’ll troubleshoot issues, guide users step by step, and follow up to make sure everything’s resolved. You’ll use tools like live chat, email, and phone support to communicate quickly and effectively. Support isn’t just about fixing — it’s about listening, understanding, and building loyalty. We value consistency, kindness, and the ability to own a problem until it’s fully solved. You’re not afraid to say “let me check” and follow up when you promise.

Basic Qualifications:

• Respect privacy and data protection guidelines when handling personal or sensitive information.
• Handle billing, refund, or account-related requests with clarity, professionalism, and discretion.
• Document recurring issues, feature requests, and customer feedback to help improve internal processes and product development.
• Ultimately, act as the voice of the company—making sure every customer feels heard, helped, and happy.
• Create or update internal FAQs, macros, or help center articles to reduce repetitive questions and empower self-service.

Preferred:

• Familiar with tools like Zendesk, Freshdesk, Intercom, or HubSpot Service Hub.
• Wants to grow into roles like Customer Success Manager, QA Specialist, or Support Lead.
• Thrives in remote or hybrid environments with structured support workflows.
• Comfortable collaborating with other departments (tech, sales, product) to resolve complex issues.
• Able to troubleshoot product or service issues and provide clear, step-by-step solutions.

Benefits:

• Every ticket you close brings relief, clarity, and trust to someone on the other end.
• You’ll help update help docs, spot bugs, and make life better for customers *and* teammates.
• Your feedback helps improve the product — you’re the frontline eyes and ears.
• Weekly team rituals include “ticket of the week,” helpful macro tips, and support memes that hit home.
• You’ll support users through live chat, email, or help desk — no cold calls, no scripts.

No two days will be exactly the same — and that’s what excites you. You don’t just explain things — you make them easy to understand and even enjoyable to read. You’ll partner with other departments to resolve complex problems and ensure follow-through. You know how to say “no” without sounding like you don’t care. You’re proactive, curious, and motivated to learn more every day. Whether helping a beginner or a power user, you know how to adapt your tone and approach. You’re not afraid to say “I don’t know” — as long as you follow it up with “but I’ll find out. If you take pride in helping others and love turning confusion into clarity, we’d love to work with you.