Jobs Guam

Hotel Lobby Host (Entry-level Employee)

Job Title	Hotel Lobby Host (Entry-level Employee)
Employer	Finer Palate
Adress: Country	Guam
Address: City	Santa Rita
Work type	Internship
Expected Salary	1620 USD
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 20 2025

Description:

We’re looking for a Hotel Front Desk Clerk who treats every guest interaction as a chance to brighten someone’s journey. You’ll greet guests with genuine warmth, making them feel seen, safe, and welcome — no matter the hour. You’ll handle bookings, check-ins, check-outs, and everything in between with confidence and warmth. You’ll manage check-ins, check-outs, bookings, and billing with grace and attention to detail. You’ll answer questions, resolve issues, and make local recommendations like a true concierge. You’ll know how to turn a double-booked room into a moment of service recovery that builds loyalty. ” can make someone’s day. You’ll work closely with housekeeping and maintenance to make sure guests never have to wait or wonder. You’ll offer directions, restaurant recommendations, and local tips like a human version of Google Maps — but warmer. You’ll communicate with housekeeping and maintenance to ensure rooms are ready and any issues are resolved quickly. You’ll remain calm and composed even when dealing with long lines, noisy guests, or last-minute changes.

Basic Qualifications:

• Process check-ins, check-outs, room assignments, and payments using hotel management software (e.g., Opera, Cloudbeds, or PMS systems).
• Provide accurate and friendly information about hotel services, policies, breakfast times, check-out procedures, and Wi-Fi access.
• Assist in generating and reviewing shift reports, night audits, and occupancy stats when needed.
• Handle late-night or early-morning shifts responsibly—managing guest arrivals, security checks, and system updates.
• Coordinate room upgrades or loyalty perks for eligible guests and ensure preferences are noted for future stays.

Preferred:

• Can collaborate with housekeeping, maintenance, and management for smooth operations.
• Pays attention to guest needs and aims to create a welcoming first impression.
• Familiar with local attractions, services, and amenities to assist with guest questions.
• Pays attention to cleanliness and organization of the front desk and lobby areas.
• Wants to grow into roles like Front Office Supervisor, Guest Services Manager, or Hotel Manager.

Benefits:

• You’ll help coordinate with housekeeping, maintenance, and sometimes food service — your desk is the hub.
• We provide uniforms, system access, cheat sheets, and backup — no “figure it out yourself” moments.
• And yes, we’ll train you for check-in systems, emergencies, and how to politely deal with a very late guest.
• You’ll handle check-ins, check-outs, phone calls, emails, reservations, and the occasional “we need towels.”
• Opportunities to grow into guest relations, front desk supervisor, or hotel operations roles.

You’ll log guest feedback, respond to concerns, and go the extra mile to make things right when needed. Even during busy check-in rushes, you’ll keep your cool and make every guest feel seen, not rushed. You’ll stay calm under pressure, act fast when needed, and never let a guest feel ignored. You’ll handle everything from luggage tags to wake-up calls with pride in the little things. You believe the front desk isn’t just about logistics — it’s about presence, empathy, and creating space for people to feel safe. If you see the front desk as a stage for quiet impact, we’d be honored to have you at ours. All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.