Jobs Guyana

Hotel Concierge & Front Desk (Intern/Trainee)

Job Title	Hotel Concierge & Front Desk (Intern/Trainee)
Employer	Treeform Architects
Adress: Country	Guyana
Address: City	Anna Regina
Work type	Internship
Expected Salary	289176 GYD
Posting Date	Tue Jun 10 2025
End Date	Fri Jul 04 2025

Description:

We’re hiring a Hotel Front Desk Clerk who sees every arrival as the start of a story and every departure as a chance to be remembered. You’ll greet guests like friends, listen with intention, and handle every request with care and calm. You’ll handle bookings, check-ins, check-outs, and everything in between with confidence and warmth. You’ll check people in and out, manage reservations, answer phones, and handle payments with ease and accuracy. You’ll answer questions, resolve issues, and make local recommendations like a true concierge. Whether it’s a room key that won’t work or a breakfast question at 5 a. m. You’ll help travelers feel at home, whether they’re staying one night or one week. You’ll offer directions, restaurant recommendations, and local tips like a human version of Google Maps — but warmer. You’ll answer phones like a pro, give directions like a local, and recommend restaurants like a foodie. You’ll coordinate with housekeeping, maintenance, and management to make sure every guest experience is seamless.

Basic Qualifications:

• Maintain organized logs of wake-up calls, late checkouts, lost and found items, and incident reports as needed.
• Provide accurate and friendly information about hotel services, policies, breakfast times, check-out procedures, and Wi-Fi access.
• Stay calm under pressure during peak hours, special events, or guest escalations—always aiming to solve problems with grace.
• Verify guest identification and payment methods for check-in security and fraud prevention purposes.
• Monitor room availability, overbooking risks, and walk-in traffic—adjusting accordingly to maximize occupancy.

Preferred:

• Wants to grow into roles like Front Office Supervisor, Guest Services Manager, or Hotel Manager.
• Comfortable using booking systems like Opera, Cloudbeds, or other PMS platforms.
• Pays attention to cleanliness and organization of the front desk and lobby areas.
• Willing to help with luggage assistance, wake-up calls, or other guest services.
• Pays attention to guest needs and aims to create a welcoming first impression.

Benefits:

• Your shift will never be boring — you’ll juggle guests, vendors, and last-minute surprises with grace.
• Opportunities to grow into guest relations, front desk supervisor, or hotel operations roles.
• You’ll welcome travelers from all over the world — and sometimes make someone’s trip unforgettable.
• You’ll learn how to solve problems on the fly — overbookings, late checkouts, missing keys — and be the hero.
• You’re not just giving out keys — you’re creating comfort, calm, and confidence.

You’ll learn guest preferences, celebrate returning visitors, and bring warmth to every interaction. Even on the busiest days, you’ll find time to offer kindness and clarity to each person who walks in. You’ll know when to follow protocol and when to offer flexibility — always with good judgment and care. You believe that true hospitality is in the little things — tone, timing, and genuine attention. You believe the front desk isn’t just about logistics — it’s about presence, empathy, and creating space for people to feel safe. If you know how to make a guest feel special without ever saying “VIP,” you’re exactly who we’re looking for. All part of the job — and you take pride in all of it. You’ll be a local expert, a tech user, a multitasking wizard, and a hospitality ambassador all in one. You’re not just welcoming guests — you’re creating moments they’ll remember long after they check out. Your professionalism, patience, and warm attitude help build loyalty with every stay. If you love helping people feel at home — even when they’re far from it — we’d love to welcome you to our team.