Jobs Ireland

Customer Service Call Agent (Trainee)

Job Title	Customer Service Call Agent (Trainee)
Employer	Glide
Adress: Country	Ireland
Address: City	Kinvarra
Work type	Remote
Expected Salary	1234 EUR
Posting Date	Tue Jun 10 2025
End Date	Sun Jun 29 2025

Description:

We’re hiring a Call Center Operator for technical support — ideal for someone who’s patient, tech-savvy, and able to explain solutions clearly to customers of all levels. You’ll handle incoming calls from customers, answering questions, resolving issues, or directing them to the right department. You’ll guide customers step-by-step through troubleshooting processes, from password resets to connectivity problems. You’ll be trained online in customer service best practices, software systems, and workflow procedures. You’ll be responsible for managing your time, logging hours, and keeping call notes accurate and up to date after each interaction. You’ll listen carefully, ask clarifying questions, and take the time to fully understand each caller’s situation. You’ll maintain a polite and professional tone — even when handling frustrated or confused customers. You’ll troubleshoot minor technical issues, provide account assistance, and offer step-by-step instructions where needed. You’ll help coordinate service appointments, policy renewals, or benefit changes depending on your assigned department.

Basic Qualifications:

• Maintain a positive tone, even when dealing with difficult or frustrated callers.
• Use active listening techniques to fully understand caller needs before responding.
• Help turn problems into positive experiences through clear communication and genuine care.
• Follow up with customers as needed to confirm resolution or provide further assistance.
• Answer incoming calls promptly and professionally, assisting customers with questions or concerns.

Preferred:

• Willing to handle various communication channels including phone, email, or live chat if required.
• Able to adapt communication style depending on the customer's mood, tone, or language fluency.
• Able to work in rotating shifts, including evenings, weekends, or holidays based on company needs.
• Capable of resolving complaints, processing orders, scheduling appointments, or providing product information over the phone.
• Wants to grow into roles like Senior Operator, Team Lead, or Customer Success Manager.

Benefits:

• Opportunities to learn new skills — customer service, communication, problem-solving, and more.
• We provide the tools — comfortable workstations, proper training, and tech support.
• Opportunities for bonuses — your hard work gets recognized with extra rewards.
• Room for growth — from call center operator to supervisor or team leader.
• Friendly atmosphere — you’ll work with colleagues who genuinely care about the job and each other.

You’ll identify pain points and match offers to customer needs — not just push products without understanding the context. You’ll be expected to meet performance goals such as call quality, accuracy, and call resolution time. You’ll be expected to meet targets such as call quality, resolution time, and satisfaction scores. You’ll support seasonal campaigns, product launches, and special event pushes with enthusiasm and urgency. You’ll work independently while being part of a supportive, collaborative call center team. You’ll rotate between shifts that may include evenings, weekends, or holidays, depending on coverage needs. No experience is required — just a clear speaking voice, computer literacy, and a helpful mindset. If you’re ready to help people navigate life’s most important services, we’re ready to train you to be a trusted voice on the line.