Jobs Ireland

Contact Center Agent (Entry-level Employee)

Job Title	Contact Center Agent (Entry-level Employee)
Employer	Wynter
Adress: Country	Ireland
Address: City	Newcastle West
Work type	Full-time
Expected Salary	1284 EUR
Posting Date	Tue Jun 10 2025
End Date	Fri Jun 27 2025

Description:

We’re hiring a Call Center Operator to make outbound calls for product promotion, lead follow-up, and customer reactivation — perfect for someone who’s persuasive, goal-oriented, and confident speaking with new people. You’ll handle incoming calls, chats, or emails from customers while working from your own quiet, distraction-free setup. You’ll be trained in medical or insurance terminology, data entry procedures, and compliance with HIPAA and other regulations. You’ll log call details, update client records, and track the nature of each inquiry using CRM systems. You’ll be trained to manage high call volumes efficiently while still providing personalized, respectful support. You’ll listen carefully, ask clarifying questions, and take the time to fully understand each caller’s situation. You’ll maintain a polite and professional tone — even when handling frustrated or confused customers. You’ll handle rejection professionally, using it as motivation to refine your pitch and keep moving forward. You’ll help coordinate service appointments, policy renewals, or benefit changes depending on your assigned department.

Basic Qualifications:

• Stay up to date on product changes, promotions, and system updates through regular briefings.
• Support other team members by offering guidance or jumping in during peak call times.
• Answer incoming calls promptly and professionally, assisting customers with questions or concerns.
• Escalate complex or unresolved cases to supervisors while maintaining professionalism.
• Respect customer privacy and follow company guidelines for data protection and confidentiality.

Preferred:

• Capable of working with scripts but also thinking critically when exceptions arise.
• Values patience, reliability, and communication in customer-facing work.
• Clear and professional verbal communication skills with the ability to listen actively and respond empathetically.
• Team-oriented and capable of supporting colleagues with information, system help, or call transfers.
• Willing to handle various communication channels including phone, email, or live chat if required.

Benefits:

• Work-life balance — we respect your time and help you balance work with your personal life.
• Paid time off and holidays — because we know you need time to recharge.
• Supportive team environment — you’ll never feel alone in a tough call.
• Ability to switch between roles — work in different areas of the call center to expand your skills.
• Paid training — we’ll set you up for success, even if you have no previous experience.

You’ll stay up to date on plan guidelines, formularies, referral networks, and policy updates through regular training. You’ll be expected to meet performance goals such as call quality, accuracy, and call resolution time. You’ll be expected to meet targets such as call quality, resolution time, and satisfaction scores. You’ll participate in remote training updates, feedback sessions, and peer check-ins to stay connected and supported. You’ll rotate between inbound calls, email inquiries, and chat support depending on the queue and your shift. You’ll be mentored by a team lead who’ll guide your progress and help you grow in a fully digital environment. No prior medical experience is required — just a strong voice, steady attention to detail, and willingness to learn. If you're ready to deliver great service from your own space, we’re ready to train you for remote call center success.