Jobs Jamaica

Community Engagement Rep (Intern/Trainee)

Job Title	Community Engagement Rep (Intern/Trainee)
Employer	Inkspire Publishing
Adress: Country	Jamaica
Address: City	Negril
Work type	Internship
Expected Salary	282190 JMD
Posting Date	Tue Jun 10 2025
End Date	Thu Jun 19 2025

Description:

We’re hiring an Online Community Support specialist who knows how to make digital spaces feel alive, welcoming, and well cared for. In this role, you’ll be the friendly bridge between our brand and our audience, welcoming new members, answering questions, and encouraging conversations that keep our community thriving. You’ll moderate discussions, respond to comments, resolve member concerns, and make sure our community guidelines are followed with fairness and empathy. You’ll monitor activity across platforms like Discord, Slack, Facebook Groups, or our own forums — answering questions, resolving issues, and guiding discussions when they drift off course. You’ll also help maintain a positive environment by enforcing community guidelines fairly, flagging concerns, and stepping in when conversations need a human touch. Whether it’s responding to a technical question, managing a lively discussion, or diffusing a tense moment, you’ll do it with patience, empathy, and professionalism.

Basic Qualifications:

• Work with the content or marketing team to amplify product news, features, and announcements in a community-friendly voice.
• Document best practices and tone guidelines for other team members or future community hires.
• Participate in syncs with product, CX, or marketing to keep your finger on the pulse of the company and users alike.
• Escalate issues like harassment, bugs, or sensitive feedback to moderators or relevant internal teams.
• Help resolve disputes with maturity, guiding members back to shared values instead of escalating.

Preferred:

• Understands the balance between freedom of expression and maintaining order.
• Comfortable responding to questions, solving minor issues, and redirecting where needed.
• Background or strong interest in communications, psychology, digital media, or customer success.
• Understands how to maintain a positive atmosphere and enforce community guidelines.
• Excellent written communication skills with a friendly and empathetic tone.

Benefits:

• We care about the *how*, not just the *what* — humanity first, always.
• Celebrate good threads, meaningful interactions, and even wholesome memes.
• You’ll actually know the people you help — and they’ll know you.
• We track impact by conversations and connections — not just ticket count.
• Weekly team check-ins focused on growth, not just metrics.

You’re organized, thoughtful, and calm under pressure — someone who can handle a tough conversation one moment and celebrate a user’s success the next. You’re someone who can manage multiple threads without getting overwhelmed, and you’re just as comfortable behind the scenes organizing resources as you are jumping into a group chat. If you’ve ever made someone feel like they truly belong in a digital space — and enjoyed it — this could be the perfect fit. If you’ve ever been the person in a group chat who says “Let me find that answer for you” — and *means* it — this might be your dream job. Let’s build a community that feels like more than just a place to scroll — let’s make it feel like home. Let’s grow a community where people feel seen, safe, and inspired to stay.